JOSELYN GUIDOS
Sterling
Summary
Highly responsible and organized with excellent communication skills and a talent for problem-solving. Successfully managed reservations and seating arrangements to maximize restaurant capacity. Proven ability to handle guest complaints with professionalism and empathy while upholding restaurant policies and procedures. Skilled in team building and time management
Compassionate Patient Services Coordinator known for maintaining high productivity levels and completing tasks efficiently. Skilled in patient communication, appointment scheduling, and medical records management. Excel at empathy, problem-solving, and teamwork, ensuring smooth operations and positive patient experiences.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Patient Services Coordinator
Town Center Family Medicine
Reston
03.2025 - Current
- Managed patient scheduling and appointment confirmations for optimal clinic efficiency.
- Assisted patients with insurance verification and financial inquiries during visits.
- Coordinated communication between healthcare providers and patients for effective care delivery.
- Facilitated smooth check-in and check-out processes to enhance patient experience.
- Maintained accurate documentation of patient visits and follow-up care plans.
- Assisted with scheduling appointments for patients.
- Ensured medical records were accurately updated with patient information.
- Ensured all patient forms were completed properly before submitting them for processing.
- Verified demographics and insurance information to register patients in computer system.
- Handled incoming calls and responded to patient inquiries promptly and professionally.
- Collaborated with staff to streamline office processes and improve patient flow.
Hostess
Washington Golf Country Club
Arlington
10.2024 - 05.2025
- Greet guest & bid them farewell upon their departure
- Organize desk and menus
- Update menus quarterly
- Monitor and update incoming emails
- Make reservations
- Answer and handle phone calls effectively
- Direct members of the club to the right department
- Handle coat rack
- Insure food goes to correct table numbers
Hostess
Green Pig Bistro
Arlington
04.2022 - 10.2024
- Greet guests as they arrive and bid farewell as they leave
- Manage reservations and maintain an organized seating chart
- Escort guests to their tables and provide menus
- Communicate with servers and kitchen staff to ensure smooth service
- Answer phone calls and assist with inquiries and reservations
- Maintain cleanliness and organization in the front of house area
- Assist with seating arrangements during busy times to maximize restaurant capacity
- Handle guest complaints or concerns with professionalism and empathy
- Collaborate with other staff members to provide excellent customer service
- Uphold restaurant policies and procedures, such as dress code and safety regulations
Education
HIGH SCHOOL OR EQUIVALENT -
Tc Williams High School
Alexandria, Va 09.2021 - 07.2024
Skills
- Clear communication
- Responsibility
- Good time management
- Problem Solving
- Team Building
- Patient scheduling
- Patient communication
- Customer relationship management
- Appointment coordination
- Time management
- Effective communication
- Team collaboration
- Customer service
- EMR
Certification
CPR
Languages
- ENGLISH
- SPANISH, Bilingual
- ENGLISH, Fluent
Timeline
Patient Services Coordinator
Town Center Family Medicine
03.2025 - Current
Hostess
Washington Golf Country Club
10.2024 - 05.2025
Hostess
Green Pig Bistro
04.2022 - 10.2024
HIGH SCHOOL OR EQUIVALENT -
Tc Williams High School
09.2021 - 07.2024