Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joselyn Rivera

Fairfax,VA

Summary

Dynamic Lead Housekeeper at Crothall Healthcare, recognized for enhancing guest satisfaction through expert cleaning and sanitation practices. Proven ability in staff training and development, fostering teamwork, and maintaining high hygiene standards. Skilled in chemical handling and health safety, ensuring a pristine environment that minimizes infection risks and elevates guest experiences.

Overview

9
9
years of professional experience

Work History

Lead Housekeeper

Crothall Healthcare Environmental Services
05.2019 - Current
  • Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures.
  • Developed strong relationships with other departments to facilitate smooth operations and positive working environment.
  • Enhanced guest experience by maintaining high standards of room hygiene and presentation.
  • Demonstrated leadership skills by guiding staff during periods of high occupancy or challenging situations with grace under pressure.
  • Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality.

Housekeeper

Crothall Healthcare Environmental Services
02.2019 - 05.2019
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Adhered to professional house cleaning checklist.

Housekeeper

Home Cleaning
01.2016 - 02.2019
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Sorted, laundered and put away various laundry items.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.

Education

High School Diploma -

Falls Church High School
Falls Church, VA

Skills

  • Health and safety
  • Waste disposal
  • Chemical handling
  • Guest relations
  • Scheduling
  • Safe cleaning with chemicals
  • Room inspection
  • Expert cleaning
  • Deep sanitization
  • Cleaning and sanitation
  • Cleaning bathrooms
  • Staff training and development

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Lead Housekeeper

Crothall Healthcare Environmental Services
05.2019 - Current

Housekeeper

Crothall Healthcare Environmental Services
02.2019 - 05.2019

Housekeeper

Home Cleaning
01.2016 - 02.2019

High School Diploma -

Falls Church High School

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Joselyn Rivera