Manuel Gomez
Manassas
Summary
Office Manager at Gomez Construction LLC with expertise in client retention and relationship management. Proven ability in financial planning and project leadership, ensuring timely project delivery within budget. Strong skills in strategic planning and operational efficiency, leading to enhanced client satisfaction and business growth. Demonstrated success in resolving complex issues and fostering positive relationships with clients and staff.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
Gomez Construction LLC
Manassas
04.2023 - Current
- Directed all aspects of business operations, including client acquisition, contract negotiation, and project management for residential and commercial construction projects.
- Cultivated strong client relationships by providing personalized service, and ensuring high-quality results.
- Resolved budget and scheduling conflicts, delivering projects on time and within budget.
- Oversaw invoicing, payroll, and insurance, ensuring compliance with safety regulations and financial standards.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Supervised staff members, organized schedules and delegated tasks.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Evaluated individual and team business performance and identified opportunities for improvement.
Relationship Banker
Truist Financial Corporation
Manassas
01.2019 - 05.2023
- Successfully acquired new clients and maintained strong relationships with existing customers to increase retention and referrals.
- Opened and managed various personal and business accounts, including checking, savings, and estate accounts.
- Booked and closed loans, including vehicle, personal, and HELOC loans, ensuring title perfection and compliance with financial policies.
- Provided expert guidance on financial products such as credit cards, treasury services, and positive pay solutions for businesses.
- Assisted clients with PPP loan applications, and maintained the confidentiality of sensitive information.
- Provided expert guidance on financial products such as credit cards, treasury services, and positive pay solutions for businesses.
- Prepared loan documents for review and approval by bank management.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
- Advised clients on investment options based on their individual needs and risk tolerance levels.
- Developed promotional strategies to attract new customers to the bank's products and services.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Educated clients about various banking products available at the institution.
- Built long-term relationships with customers by providing personalized service and support.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
Fresh Food Manager
Harris Teeter
Reston
02.2017 - 01.2019
- Implemented quality control measures to uphold company standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Kept inventory purchases in line with demand to minimize loss.
- Performed cycle counts and monthly inventory audits.
General Manager
El Rey Tolteca Restaurant
Manassas
01.2010 - 02.2017
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Oversaw product development initiatives from concept through completion stages.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Education
Some College (No Degree) - Accounting and Finance
Northern Virginia Community College
Annandale, VASkills
- Client retention and relationship management
- Relationship building
- Human resources
- Business administration
- Financial product expertise
- Business development and sales
- Strategic planning and execution
- Community engagement
- Public relations and communication
- Project leadership and team development
- MS Office and QuickBooks proficiency
- Analytical problem solving
- Financial planning processes
- Sales proficiency
- Public speaking
Skills Certifications
- Client Retention and Relationship Management
- Financial Product Knowledge
- Business Development and Sales Strategies
- Strategic Planning and Execution
- Civic and Community Engagement
- Public Relations and Communication
- Project Development and Team Leadership
- MS Office and QuickBooks Proficiency
- Fluent in English and Spanish (Reading and Writing)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Public Notary
- CPR & First Aid Certified
- AED Certified
Timeline
Office Manager
Gomez Construction LLC
04.2023 - Current
Relationship Banker
Truist Financial Corporation
01.2019 - 05.2023
Fresh Food Manager
Harris Teeter
02.2017 - 01.2019
General Manager
El Rey Tolteca Restaurant
01.2010 - 02.2017
Some College (No Degree) - Accounting and Finance
Northern Virginia Community College
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