Joseph Mangelli
Bristow
Summary
Motivated professional with experience in customer service and team collaboration. Skilled in problem-solving and guest relations, contributing to operational efficiency and exceptional service delivery. Ready to leverage expertise to enhance customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Top Golf
Virginia Beach, VA
09.2025 - Current
- Greeted and assisted guests, providing exceptional customer service and enhancing overall guest experience.
- Managed phone inquiries, scheduling reservations, and directing calls to appropriate departments efficiently.
- Processed check-ins and check-outs, ensuring accuracy in guest information and billing procedures.
- Coordinated with team members to maintain a clean and organized front desk area for optimal operations.
Cyber competitions team
Old Dominion University Class
Norfolk, VA
08.2025 - 12.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Line Cook
Waters Edge Winery
Norfolk, VA
08.2024 - 12.2024
- Prepared ingredients according to recipes and specifications, ensuring quality and consistency.
- Operated kitchen equipment safely, maintaining cleanliness and organization in work area.
- Assisted in menu preparation by collaborating with chefs on daily specials and seasonal dishes.
- Monitored food stock levels, aiding in inventory management to minimize waste.
Movie Theater Employee
Regal Cinemas Gateway
Gainesville, VA
06.2023 - 08.2023
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated ticketing and concession systems efficiently, ensuring smooth transactions for patrons.
- Maintained cleanliness and organization of theater facilities to enhance guest experience.
- Assisted in training new employees on operational procedures and customer service standards.
Retail Sales Associate
Giant Food Stores
Gainesville, VA
05.2022 - 08.2022
- Maintained knowledge of current promotions and sales to provide accurate information.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Organized merchandise displays to optimize store layout and attract customer attention.
- Monitored inventory levels and communicated restocking needs to management effectively.
Fast Food Worker
Arby's Restaurant
Bristow, VA
08.2021 - 12.2021
- Delivered exceptional customer service in fast-paced environment.
- Prepared and assembled food items according to safety and quality standards.
- Operated kitchen equipment, ensuring cleanliness and adherence to safety protocols.
- Collaborated with team members to maintain efficient workflow during peak hours.
Education
No Degree - Cyber Security
Old Dominion University
Norfolk, Virginia, VA12-2026
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Team collaboration
- Guest relations
- Conflict management
- Inventory control
Accomplishments
I was above a 3.0 every quarter while in public schools, while maintaining a varsity position on the wrestling team. When in college I was elected the Alumni relations chair for our fraternity and put together events and reached out to previous members on a daily basis keeping connections with people from many fields. I was granted an academic scholarship with my admission to Old Dominion University.
Certification
I am certified in Microsoft Word, Excel, Autocad, and Powerpoint.
Languages
English
Full Professional
Spanish
Limited Working
Interests
- Avid Reader
- Playing Sports
- Virtual Reality
- Strategy Games
- Video Gaming
- Music
- Watching Movies and TV Shows
Timeline
Front Desk Receptionist
Top Golf
09.2025 - Current
Cyber competitions team
Old Dominion University Class
08.2025 - 12.2025
Line Cook
Waters Edge Winery
08.2024 - 12.2024
Movie Theater Employee
Regal Cinemas Gateway
06.2023 - 08.2023
Retail Sales Associate
Giant Food Stores
05.2022 - 08.2022
Fast Food Worker
Arby's Restaurant
08.2021 - 12.2021
No Degree - Cyber Security
Old Dominion University
Varsity Sports in High School
I wrestled varsity in High school having to maintain a constant weight with strict diets and workouts. I maintained good grades during this time and managed to place 6th in the region.