Video Games
Reading and Writing
Fishing
Sports
Joseph Mohyla
Gordonsville
Summary
Proven leader with extensive experience at Walmart, adept in enhancing customer experience and streamlining store operations. Excelled in team management and problem-solving, significantly raising customer satisfaction. Skilled in staff supervision and basic computing, I fostered a positive work culture, driving efficiency and sales growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Walmart
08.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Plumbing Apprentice
Juniors Plumbing
11.2021 - 08.2022
- Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
- Safely handled tools and equipment in large-scale projects.
- Unclogged sinks and toilets for customers using tools and drain cleaners.
- Increased efficiency of pipe installations by accurately measuring, cutting, threading, and assembling materials as needed.
Stocker
Walmart
08.2020 - 09.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Education
Bachelors - Software Engineering
Western Governors University
Salt Lake City, UT05-2026
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Staff supervision
- Store operations
- Team management
- Stock management
- Basic computing knowledge
Accomplishments
- Supervised a team of 300 staff members.
- Documented and resolved cash shortages which led to decrease in shrink.
Certification
CompTiA+ (hardware and software)
ITIL 4 ( business of IT)
Interests
Timeline
Assistant Store Manager
Walmart
08.2022 - Current
Plumbing Apprentice
Juniors Plumbing
11.2021 - 08.2022
Stocker
Walmart
08.2020 - 09.2021
Bachelors - Software Engineering
Western Governors University
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