Joseph Nguyen
Leesburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
Work History
Master Certified Sales Consultant
Pohanka Lexus
09.1996 - 04.2004
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Exceeded sales targets consistently by employing persuasive selling techniques and in-depth product knowledge.
- Worked closely with cross-functional teams to ensure seamless execution of sales initiatives from conception through completion.
- Participated in industry events and conferences, expanding professional network and staying up-to-date on emerging trends.
- Normalize optimized internal processes for improved efficiency, reducing time spent on administrative tasks while increasing focus on revenue-generating activities.
Owner/Operator Manager
Tiffany's Nail Spa/Nails At Tiffany's
05.1999 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Co-Founder
Our Lady Of La Vang
06.2006 - 06.2007
Ramp Service Agent
United Airlines
04.2008 - Current
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 3 daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Participated in ongoing training programs to stay current on industry regulations and best practices.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Owner/Operator Manager
Pho-nomenal Restaurant
08.2017 - 06.2018
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Sales Consultant
Merrimac Motors
01.1987 - 01.1994
Education
General Studies
Thomas Nelson Community College
Hampton, VAHigh School Diploma -
West Catholic For Boys
Philadelphia, PA06.1986
Skills
- Team Leadership
- Problem-Solving
- Teamwork and Collaboration
- Customer Service
- Customer Relations
- Fluent Trilingualism (Vietnamese, French, & English)
Timeline
Owner/Operator Manager
Pho-nomenal Restaurant
08.2017 - 06.2018
Ramp Service Agent
United Airlines
04.2008 - Current
Co-Founder
Our Lady Of La Vang
06.2006 - 06.2007
Owner/Operator Manager
Tiffany's Nail Spa/Nails At Tiffany's
05.1999 - Current
Master Certified Sales Consultant
Pohanka Lexus
09.1996 - 04.2004
Sales Consultant
Merrimac Motors
01.1987 - 01.1994
General Studies
Thomas Nelson Community College
High School Diploma -
West Catholic For Boys
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