Joseph Reynoso
Alexandria,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Excels in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Team Manager
Attica Financial Solutions
01.2020 - Current
- Assessed risks proactively and implemented mitigation measures, minimizing potential negative impacts on projects.
- Ensured compliance with relevant regulatory requirements across all projects while maintaining strict adherence to internal policies and procedures.
- Optimized resource allocation to ensure timely completion of projects without compromising quality standards.
- Launched quality assurance practices for each phase of development
- Managed budgetary constraints effectively, ensuring optimal utilization of resources for maximum output.
- Established clear performance metrics and provided constructive feedback to enhance overall team competence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Spearheaded strategic planning efforts, aligning team goals with organizational objectives for sustained growth.
- Championed continuous improvement initiatives, leading to enhanced processes and increased efficiency within the team.
- Promoted knowledge sharing within the team through workshops and seminars, fostering professional development among members.
Life Insurance Agent
Attica Financial Solutions
08.2015 - 01.2020
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
- Established trust with prospective customers by providing accurate information about available policies and transparent pricing structures.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Increased sales of life insurance products through tactical customer outreach.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Boosted policy sales through proactive client outreach and effective marketing strategies.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Developed and executed effective marketing plans to attract new clients.
- Boosted team morale and productivity by leading training sessions on effective sales techniques and product knowledge.
- Contributed to positive team environment by sharing best practices and success strategies.
Customer Service & Claims, Member of Management
GEICO Insurance
3 2009 - 08.2015
- Analyzed information obtained from various sources (law enforcement, other carriers, medical providers, etc) to determine the company's liability (if any) under the policy contract.
- Directed technical and clerical personnel in the settlement, investigation, and processing of property and casualty claims; authorized payments
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Contributed to positive work environment by consistently exceeding team goals through collaborative efforts.
- Reduced resolution time for customer issues by introducing effective problem-solving techniques.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
- Acquired talent and managed retention initiatives through wage adjustments, performance evaluations, promotions, and other personnel actions.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Evaluated calls and provided guidance to assist specialists in achieving and surpassing goals.
Real Estate Agent/ Sales person
Wainwright Real Estate
07.2007 - 11.2012
- Assisted individuals in selling/buying homes, land and/or commercial real estate
- Provided support for customers whether individuals or families in relocating anywhere within the 50 states and assisted in the transitioning process
- Communicate with mortgage personnel, home inspectors, appraisers etc., on a continuous basis
- Worked with investors to identity investments opportunities as well as market trends.
Manager (Customer Service)
Dominion Enterprises
04.2008 - 03.2009
- Participated in a variety of special projects as requested, including explorations of system or process improvements, new retention categories, and joint projects with Customer Service
- Answered questions, communicated policies and resolved issues that customers had with the organization and its products or services
- Spear headed the training of new associates in the department, groomed other members of management, and our future leaders in our management development program.
Sales Supervisor, Service Manager, Logistics Coordinator
Financing Alternatives Inc.
01.2000 - 07.2007
- Assisted in ensuring proper manning of personnel to handle expected volumes of calls forecasted
- Assisted in new-hire process, writing of performance appraisals, counseling sessions, etc
- Provided input in the coordination of the shipment of products to customers
- Interacted daily with financial institutions in an effort to provide support to customers
- Monitored representative's interaction with customers for quality control and training purpose
- Provided one-on-one coaching/training sessions for all associates within the organization
- Provided support to associates within department for matters ranging from personal to professional.
Education
Bachelor's degree - General Management
Thomas Edison State University
Trenton, NJAssociates degree - Accounting
City Colleges of Chicago - Wilbur Wright College
Chicago, ILSkills
Operations Management
Quality Control
Customer Relations
Coaching and Mentoring
Staff Development
Financial Acumen
Sales Strategy
Talent Acquisition
Performance Management
Certification
Personal lines insurance producer license
Timeline
Senior Team Manager
Attica Financial Solutions
01.2020 - Current
Life Insurance Agent
Attica Financial Solutions
08.2015 - 01.2020
Manager (Customer Service)
Dominion Enterprises
04.2008 - 03.2009
Real Estate Agent/ Sales person
Wainwright Real Estate
07.2007 - 11.2012
Sales Supervisor, Service Manager, Logistics Coordinator
Financing Alternatives Inc.
01.2000 - 07.2007
Customer Service & Claims, Member of Management
GEICO Insurance
3 2009 - 08.2015
Bachelor's degree - General Management
Thomas Edison State University
Associates degree - Accounting
City Colleges of Chicago - Wilbur Wright College
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