JOSEPH WASHINGTON
Alexandria
Summary
Customer service Organization Multitasking Problem-solving Creative thinking Computer competency
Overview
6
6
years of professional experience
Work History
Wheelchair Agent
Superior Aircraft Services
09.2024 - Current
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Escorted handicapped passengers from terminal to aircraft.
Logistics Account Executive
Total Quality Logistics Inc.
02.2024 - 08.2024
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Used consultative sales approach to understand and meet customer needs.
- Demonstrated products and specific features at customer locations and special events.
- Set up appointments with potential and current customers to promote new products and services.
- Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
Ramp Agent
Envoy Air
06.2023 - 02.2024
- Properly escort aircrafts into and out of designated gates safely
- Board and disembark passengers from aircraft in timely and safely manner
- Handle, stack, and secure luggage properly to and from aircraft
- Thoroughly clean and search aircrafts before departures
- Form and lead teams of at least four to handle each aircraft
Culinary Supervisor
Hyatt Place
08.2022 - 05.2023
- Prepare breakfast menu daily for 90+ guests
- Order proper materials for meals, cleaning, and other supplies involving kitchenware
- Set schedules for a team of at least 5 employees every 3-4 weeks
- Cook and serve breakfast and occasionally lunch to 90+ guests
- Properly stock and document inventory on incoming and outgoing shipment
Golf Cart Attendant
The Landings Club
09.2021 - 08.2022
- Wash and prepare 500+ golf balls on a 2–3-hour schedule for guests
- Clean, charge, and set out 20+ golf carts for guests to rent daily
- Landscape and maintain golf course and fields to ensure safety precautions for guests
- Maintain great relationship and encourage guests always visiting the club grounds
- Secure and lock up all carts, golf balls, and course areas at proper times and or during emergencies
Delivery Driver
Insomnia Cookies
03.2021 - 07.2021
- Delivered items within reasonable time by traveling most direct route
- Tracked and maintained records for mileage, fuel usage, and delivery information
- Addressed customer complaints, proactively seeking resolution to ensure repeat business
- Increased customer service by reviewing orders before delivery to determine that they were complete and properly invoiced
- Followed prescribed routes and time schedules to meet 100% on-time delivery
Package Handler
FedEx
09.2020 - 03.2021
- Inspected each package for defects, including damages and improper labels
- Ensured that boxes were properly stacked without causing damage to products or packaging
- Confirmed all packages were properly accounted for according to company guidelines
- Worked quickly and efficiently while adhering to safety standards, processing workload with minimal supervision
E-Commerce Personal Shopper
Walmart
01.2020 - 09.2020
- Served customers expertly for orders of all sizes and obtained consistent repeat business
- Followed customers' instructions closely to avoid errors and maintain high satisfaction ratings
- Selected items based on customers' preferences and coordinated directly with customers to manage necessary changes
- Collected and shared feedback from customers to help improving shopping experiences for everyone
- Engaged customers and built connections to drive long-term sales
Referee
Georgia State Intramural
02.2019 - 01.2020
- Used correct signals and mechanics to quickly convey required actions to all participants
- Responded promptly to medical emergencies and gameplay violations to implement standard responses
- Helped prepare play areas for league games, including setting up zones and checking players' equipment
- Gathered equipment, supplies, and materials for games, set up beforehand, and cleaned up after conclusion
- Checked participants to verify eligibility and identify any reasons for their disqualification
- Coordinated efficient progression of each event to maintain specific facility, team or broadcast schedule
- Maintained clear and consistent game rules in line with local guidelines and the sport's official regulations
Education
Bachelor of Arts - Graphic, Arts, And Media & Project Management
Piedmont Virginia Community College
06.2026
High School Diploma - undefined
Savannah Early College
Savannah, GA05.2016
Skills
- Customer service
- Organization
- Multitasking
- Problem-solving
- Creative thinking
- Computer competency
- Patient assistance
- Route planning
- Disability awareness
- Safety awareness
- Ticketing
- Baggage handling
Timeline
Wheelchair Agent
Superior Aircraft Services
09.2024 - Current
Logistics Account Executive
Total Quality Logistics Inc.
02.2024 - 08.2024
Ramp Agent
Envoy Air
06.2023 - 02.2024
Culinary Supervisor
Hyatt Place
08.2022 - 05.2023
Golf Cart Attendant
The Landings Club
09.2021 - 08.2022
Delivery Driver
Insomnia Cookies
03.2021 - 07.2021
Package Handler
FedEx
09.2020 - 03.2021
E-Commerce Personal Shopper
Walmart
01.2020 - 09.2020
Referee
Georgia State Intramural
02.2019 - 01.2020
High School Diploma - undefined
Savannah Early College
Bachelor of Arts - Graphic, Arts, And Media & Project Management
Piedmont Virginia Community College
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