Josh Bermudez
Www.linkedin.com/in/joshbermudez23
Summary
Customer-centric sales worker committed to contributing to business success. Experienced in providing high-quality customer satisfaction as well as being a hardworking entry-level cashier who is mature in food and merchandise sales. Able to work independently, establish work priorities and handle several tasks simultaneously. Passionate about writing and coaching.
Overview
2
2
years of professional experience
Work History
Starbucks Lead Manager
Harris Teeter
08.2023 - Current
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Charged with performance management and reviews, training, filling order sheets for shipment.
- Measured team performance and reported metrics to leadership team members.
Starbucks Barista & Guest Advocate
Target
03.2023 - 08.2023
- Address and resolve any customer concerns in a polite manner.
- Demonstrate a sense of urgency, exceptional problem-solving, and active listening skills to meet the needs of over 100 customers daily.
- Proactively communicate changes and updates to my teammates as well as train new hires to the best of my ability
- Respond to guest inquiries, complaints, and special requests to increase customer satisfaction.
- Help customers complete purchases, locate items, and join reward programs
Theatre Team Member
Cinemark
11.2021 - 03.2023
- Performed in different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts of 25 or more items per night.
- Successfully operated register to process payments and collect cash payments for order totals.
Education
Business Administration
Northern Virginia Community College
Annandale, VAHigh School Diploma -
Fairfax High School
Fairfax, VASkills
- Strong Communication Skills
- Fluent in Tagalog
- Time Management
- Money Handling
- Detail Oriented
- Guest Satisfaction
Volunteer Work
Head Coach of JV Boys AAU Basketball team (2023- Present)
Head Coach of Boys Freshman and Sophomore intramural basketball team (2022-2023).
Timeline
Starbucks Lead Manager
Harris Teeter
08.2023 - Current
Starbucks Barista & Guest Advocate
Target
03.2023 - 08.2023
Theatre Team Member
Cinemark
11.2021 - 03.2023
Business Administration
Northern Virginia Community College
High School Diploma -
Fairfax High School
Similar Profiles
Joshua TreadwayJoshua Treadway
Produce Clerk at Harris TeeterProduce Clerk at Harris Teeter
Bobby L. Chavis IIIBobby L. Chavis III
Certified Co-Manager at Harris TeeterCertified Co-Manager at Harris Teeter
Megan WoodardMegan Woodard
Starbucks Barista/Barista Trainer at Harris TeeterStarbucks Barista/Barista Trainer at Harris Teeter