Summary
Work History
Education
Skills
Websites
Projects
Personal Information
Timeline
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Joshua Becker

Joshua Becker

Virginia Beach

Summary

Dynamic IT Support and Customer Support Specialist with a strong track record at FH Gaskins Company Inc., recognized for achieving sales targets and enhancing customer satisfaction. Proficient in Oracle CRM, demonstrating exceptional problem-solving skills to streamline operations. Committed to delivering innovative solutions and exceptional service while leveraging technical expertise to develop high-performing teams.

Work History

IT Support, Logistics, Inventory, Sales

FH Gaskins Company Inc
  • Handled troubleshooting tasks for Office applications, Windows OS, and Windows Server systems.
  • Developed and executed web content strategies.
  • Optimized scheduling for freight shipments.
  • Developed innovative solutions tailored to the needs of industrial clients.
  • Coordinated management of work orders, purchase orders, and monthly reports.
  • Developed clear and concise role requirements for recruitment purposes.
  • Conducted precise calibration of various instruments.
  • Collaborated with diverse teams to reach objectives.
  • Exhibited proficiency in problem-solving, addressing challenges swiftly.

Customer Support Specialist

Verizon Wireless
  • Led retail staff to achieve higher sales targets.
  • Managed technology issues for customers using expertise and patience.
  • Enhanced team performance through targeted training.
  • Launched customer outreach campaigns through Oracle CRM platform.
  • Maximized customer satisfaction using effective communication abilities.

Sales Associate

Dick's Sporting Goods
  • Commended for exceptional customer service.
  • Described merchandise and explained use, operation and care.
  • Recommended, selected and located merchandise based on customer desires.
  • Helped customers find specific products, answered questions, and offered product advice.

Event Coordinator

Virginia Aquarium and Marine Science Center
  • Organized and maintained event security, entertainment and set-up.

Education

B.S. - Computer Science

Old Dominion University

B.S. - Business Administration

Old Dominion University

Skills

  • Small Business ERP Management
  • Skilled in Microsoft Office Applications
  • Proficient in Google Workspace
  • Oracle CRM Management Skills
  • Unix Proficiency
  • Linux Proficiency
  • Visual Basic Proficiency
  • MySQL Proficiency
  • C Proficiency
  • Version Control Proficiency
  • HTML Coding Experience
  • Skilled in JavaScript Programming
  • JQuery Proficiency
  • JSON Structure Understanding
  • JUnit Framework Proficiency
  • PHP Scripting

Projects

CS Secure Research Website, Old Dominion University, Full implementation of back-end and front-end content for a multi-semester senior project with the development of a secured web portal with VM, MySQL, JavaScript, CSS and HTML Gaskins Website Renovation, F.H. Gaskins Co, Embedded analytics and content using PHP/JavaScript, updated SQL databases to properly display web content. Created new traffic for small business.

Personal Information

Title: Software Developer, IT Specialist

Timeline

IT Support, Logistics, Inventory, Sales

FH Gaskins Company Inc

Customer Support Specialist

Verizon Wireless

Sales Associate

Dick's Sporting Goods

Event Coordinator

Virginia Aquarium and Marine Science Center

B.S. - Computer Science

Old Dominion University

B.S. - Business Administration

Old Dominion University

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