Joshua Crawford
Berryville
Summary
Proven team player with a knack for enhancing customer satisfaction, demonstrated through adept handling of high-pressure situations at Hunters Head Tavern. Skilled in customer service and multitasking, I significantly reduced food waste while ensuring timely and quality service. My adaptability and effective communication have consistently improved dining experiences and operational efficiency.
Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Ready to use and develop communication and organizational skills in any role.
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host/Server Assistant
Hunters Head Tavern
06.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Cook/Cashier Assistant
Mackintosh Fruit Farm
05.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
Bachelor of Science - Geological Engineering
Radford University
Radford, VA05-2028
High School Diploma -
Clarke County Highschool
Berryville05-2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Seating arrangements
- First aid training
- Customer engagement
- Greeting guests
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Captain of 2 varsity teams in Highschools
Certification
- First Aid Certification
- OSHA Certified
- Virginia Driver's License
- CPR/AED Certification
Timeline
Host/Server Assistant
Hunters Head Tavern
06.2024 - Current
Cook/Cashier Assistant
Mackintosh Fruit Farm
05.2023 - Current
Bachelor of Science - Geological Engineering
Radford University
High School Diploma -
Clarke County Highschool
Similar Profiles
Reid BantaReid Banta
Full Time Cashier at Head Hunters Smoke ShopFull Time Cashier at Head Hunters Smoke Shop
Payten HodgkinsPayten Hodgkins
Sales Associate at Head Hunters Smoke ShopSales Associate at Head Hunters Smoke Shop
Dominic AdamsDominic Adams
Warehouse Worker at Head HuntersWarehouse Worker at Head Hunters