Joshua Fix
Waynesboro
Summary
Dependable, hard-working, and results driven professional with over 15 years of management experience. Proven mentor, trainer, and director of multidisciplinary teams in line with aggressive performance metrics in the hospitality and automotive industry. Core competencies include strong sales skills, quality control, and employee motivation as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
20
20
years of professional experience
Work History
Service Director
Carter Myers Automotive
04.2016 - 02.2024
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Developed monthly schedules and assignments for staff of over 40 employees.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to the team.
- Built contracts with various companies to build and increase revenue.
- Verify warranty and service contract coverage by examining records; explain provisions and exclusions
- Monitored safety compliance to maintain strict standards and protect team members from harm while complying with strict OSHA standards.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
Managing Partner
Texas Roadhouse
03.2011 - 02.2016
- Established and implemented business procedures and process improvements.
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Managed over 140 employees.
- Acted as managing partner for day-to-day restaurant functions including scheduling, foodservice and upholding excellent customer service.
- Increased total controllable income to the top 20 of a market of 450+ stores.
- Trained and on boarded new managing partners, kitchen managers, and service managers.
- Opened multiple new locations throughout Virginia with the assistance of other training managers.
Lead Mobile Installer
Crutchfield
04.2007 - 03.2011
- Read blueprints and schematics to correctly place equipment.
- Installed and configured new devices and system components.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed team communications and information for meetings.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- After training, achieved 1st class mobile installer certification and began to train fellow employees to help them achieve the same certification.
Operator Manager
Service Tech
06.2004 - 04.2007
- Managed and operated family business. Responsible for hiring, sales, service, and maintenance of all equipment.
- Identified customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Worked with multiple insurance companies and agencies to ensure coverage before, during, and after repairs due to water and fire damage.
- Supervised supplies in inventory and submitted reorder requests.
Education
High School Diploma -
Page County High School
Shenandoah, VA06.2004
Skills
- Communication
- Teamwork
- Leadership
- OSHA regulatory compliance
- MS Office Suite
- Customer service
- Cost control
- NSF certified
Timeline
Service Director
Carter Myers Automotive
04.2016 - 02.2024
Managing Partner
Texas Roadhouse
03.2011 - 02.2016
Lead Mobile Installer
Crutchfield
04.2007 - 03.2011
Operator Manager
Service Tech
06.2004 - 04.2007
High School Diploma -
Page County High School
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