Joshua Griffin
Richmond
Summary
Dynamic Service Advisor with established success across various vehicle dealerships, specializing in customer service and sales generation.
Overview
8
8
years of professional experience
Work History
Service Advisor
C Harper CDJR
09.2025 - 01.2026
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Coordinated service appointments to optimize schedules for maximum efficiency.
- Educated customers on product features and maintenance practices.
- Collaborated with technicians for accurate diagnosis and timely repairs.
- Implemented process improvements that enhanced service delivery and increased satisfaction.
- Identified opportunities for process enhancements to improve services provided.
- Managed multiple priorities while maintaining attention to detail in a fast-paced environment.
- Streamlined administrative processes and implemented effective sales strategies to boost revenue.
Service Advisor
Ford
04.2024 - 11.2024
- Educated customers on vehicle maintenance, fostering trust and loyalty.
- Maintained customer satisfaction standards to consistently exceed targets.
- Provided personalized automotive service recommendations based on diagnostics and history.
- Collaborated with technicians to diagnose issues and prioritize repairs accurately.
- Resolved customer complaints professionally, ensuring repeat business and referrals.
- Exceeded revenue targets by promoting additional services during client consultations.
- Increased parts sales through in-depth product knowledge and persuasive upselling.
- Streamlined appointment scheduling to enhance operational efficiency and service capacity.
Service Advisor/ Express Manager
Subaru
06.2022 - 04.2024
- Educated customers on vehicle maintenance, fostering trust and loyalty for repeat business.
- Maintained high customer satisfaction standards, consistently exceeding performance targets.
- Managed multiple priorities with strong attention to detail in a fast-paced environment.
- Exceeded monthly sales targets by upselling relevant products and services when appropriate.
- Coordinated effectively with technicians and management for seamless service communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication.
- Maintained accurate records of services performed for billing and warranty claims processing.
- Reduced wait times through efficient coordination of service tasks among technicians.
Sales Associate
Lowe's
03.2021 - 12.2021
- Organized racks and shelves to enhance store aesthetics and promote targeted merchandise.
- Handled cash transactions accurately while adhering to company policies.
- Cultivated customer relationships to drive repeat business.
- Managed returns, exchanges, and refunds according to store policy.
- Maintained a clean and orderly sales floor to facilitate efficient shopping experiences.
- Greeted customers, assisted with locating merchandise, and provided tailored recommendations.
- Supported inventory management through regular counts and timely restocking.
Walmart Associate
Walmart
08.2018 - 12.2020
- Resolved complex issues to enhance customer satisfaction and deliver exceptional service consistently.
- Developed strategies that boosted customer satisfaction and engagement metrics.
- Streamlined inventory management processes, reducing waste and maintaining optimal stock levels.
- Established relationships with key stakeholders to facilitate effective interdepartmental communication.
Warehouse Worker
Party Reflections
05.2018 - 08.2018
- Loaded and unloaded materials between storage and production areas efficiently.
- Lifted materials weighing up to 100 pounds consistently.
- Enforced strict housekeeping guidelines for maintaining cleanliness in storage, dock bays, and equipment zones.
- Streamlined picking, packing, and shipping procedures to reduce order processing times.
Education
High School Diploma -
Albert Gallatin High School
Uniontown, PA6 2020
Some College (No Degree) - Accounting-Some College(No Degree)
West Virginia University
Morgantown, WVSkills
- Customer service
- Sales generation
- Computer proficiency
- Multitasking and organization
- Work ethic
- Attention to detail
- Communication skills
- Software expertise
- Warranty claims management
- Maintenance and repairs
Timeline
Service Advisor
C Harper CDJR
09.2025 - 01.2026
Service Advisor
Ford
04.2024 - 11.2024
Service Advisor/ Express Manager
Subaru
06.2022 - 04.2024
Sales Associate
Lowe's
03.2021 - 12.2021
Walmart Associate
Walmart
08.2018 - 12.2020
Warehouse Worker
Party Reflections
05.2018 - 08.2018
High School Diploma -
Albert Gallatin High School
Some College (No Degree) - Accounting-Some College(No Degree)
West Virginia University