Joshua Jones
Alexandria,VA
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Mason at Van Dorn. Well-qualified, with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Leasing Consultant
CIM Group
08.2022 - Current
- Coordinated appointments to show marketed properties.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Registered clients on database to enable tracking history and maintain updated records.
- Collected and maintained careful records of rental payments and payment dates.
- Optimized advertising efforts by analyzing performance metrics and adjusting campaigns accordingly to attract qualified applicants effectively.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Kept properties in compliance with local, state, and federal regulations.
- Generated professional networks by engaging in professional, industry and government organizations.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Communicated effectively with owners, residents, and on-site associates.
- Greeted clients, showed apartments, and prepared leases.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in an timely manner.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Concierge/Leasing Agent (TEMP)
InterSolutions
06.2022 - 08.2022
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality experiences.
- Responded to guest inquiries to maximize guest satisfaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Efficiently managed lost-and-found items, reuniting guests with their possessions whenever possible.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Kept up-to-date on industry trends and best practices in order to continually enhance the quality of services offered.
- Managed check-in and check-out procedures for guests.
Leasing Consultant
AvalonBay
03.2022 - 06.2022
- Responded to Common Area Maintenance (CAM) inquiries.
- Contributed valuable input during team meetings, sharing ideas on how to improve processes and enhance the overall resident experience.
- Kept properties in compliance with local, state, and federal regulations.
- Generated professional networks by engaging in professional, industry and government organizations.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Provided exceptional customer service, addressing inquiries in an timely manner to maintain positive relationships with tenants.
Field Expert
Enjoy
01.2021 - 10.2021
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Led cross-functional teams in executing complex projects within budgets and timeframes while maintaining high-quality deliverables.
- Processed employee claims involving performance issues and harassment.
- Boosted team productivity, fostering an collaborative work environment and open communication channels.
Account Developer
Intuit
01.2020 - 07.2020
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Account Executive
Verizon
03.2017 - 12.2019
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Stayed knowledgeable on latest innovations and technological advancements through continuous training.
Increased overall revenue from sales through effective salesmanship and great negotiation skills.
Account Executive
T-Mobile
11.2013 - 03.2017
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Completed orders and organized product deliveries to meet customer timetables.
- Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Education
Bachelor of Arts - Education
Norfolk State University
Norfolk, VA05.2015
Skills
- Leasing and sales
- Local and State Laws
- Customer service expertise
- Fair Housing Regulations
- Grounds and Facility Inspection
- Tenant Eligibility Determination
- Property tours and inspections
- Sales proficiency
- Leasing Terms and Specifications
- Property Showing
- Telephone and email etiquette
- Performance Assessment
- Lease Agreements
- Interpersonal Relations
- Application processing
- Background Checks
Timeline
Leasing Consultant
CIM Group
08.2022 - Current
Concierge/Leasing Agent (TEMP)
InterSolutions
06.2022 - 08.2022
Leasing Consultant
AvalonBay
03.2022 - 06.2022
Field Expert
Enjoy
01.2021 - 10.2021
Account Developer
Intuit
01.2020 - 07.2020
Account Executive
Verizon
03.2017 - 12.2019
Account Executive
T-Mobile
11.2013 - 03.2017
Bachelor of Arts - Education
Norfolk State University
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