Joshua Latta
Petersburg
Summary
Dedicated customer service expert skilled in enhancing client satisfaction and resolving complex issues. Track record of promoting products and services, driving workflow efficiency, and fostering a collaborative team environment, ensuring a positive experience for every customer.
Overview
8
8
years of professional experience
Work History
Bank Teller
Wells Fargo
Raleigh
01.2023 - Current
- Processed Transactions, while demonstrating problem resolution skills and great customer service.
- Promoted bank products and services to enhance customer satisfaction.
- Using account Maintenance to identify customer needs and advise them towards the correct solution.
- Collaborated with team members to improve workflow efficiency.
Handyman Service
TProperties
Petersburg
07.2019 - Current
- Provided residential handyman services including painting, door repairs, window replacements, and furniture assembly.
- Performed routine maintenance checks on residential properties, identifying and addressing potential issues proactively.
- Assisted in constructing decks, desks, and tables for residential clients.
- Applied basic electrical skills gained from shadowing individuals with trade certifications.
- Grew clientele through word-of-mouth and excellent service.
Truck Driver Laborer
Dunkin Donuts Warehouse
Clayton
05.2022 - 08.2022
- Demonstrated safety awareness and team collaboration, by observing employee behavior, and implementing innovative mandates that made work more efficient.
- Analyzed business performance data to identify strengths and weaknesses, leading to targeted improvements.
- Maintained accurate inventory records for warehouse operations.
Firearms and Sporting Goods Sales Associate
Walmart
Garner
05.2020 - 08.2020
- Advised customers on correct weapons, ammunition and accessories for intended uses.
- Engaged customers in conversation to identify specific needs and provide tailored product recommendations.
- Processed paperwork and conducted background checks for all firearm purchases, ensuring compliance with legal requirements.
Restaurant Manager
St. George Subs
Clayton
05.2018 - 08.2020
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Education
Bachelor of Science - Business Management
Virginia State University
Petersburg, VASkills
- Residential maintenance
- Construction management
- Pest control
- Project leadership
- Budget development and management
- Schedule oversight
- Inventory management
- Workflow optimization
- Problem solving
- Data analysis
- Time management
- Customer service
- Team leadership
- Team building
- Employee motivation
- Interpersonal communication
- Conflict resolution
Accomplishments
- Bethel Campus Worship(BCF), FBLA, VSU Psychology Club, U.C.A.N. Network, 2014-2019, Team Captain & Offensive Lineman of the Year 2018
Websites
Timeline
Bank Teller
Wells Fargo
01.2023 - Current
Truck Driver Laborer
Dunkin Donuts Warehouse
05.2022 - 08.2022
Firearms and Sporting Goods Sales Associate
Walmart
05.2020 - 08.2020
Handyman Service
TProperties
07.2019 - Current
Restaurant Manager
St. George Subs
05.2018 - 08.2020
Bachelor of Science - Business Management
Virginia State University