Open To Work
Joshua Lauer
Woodbridge
Summary
Results-oriented operations leader specializing in IT process optimization and cybersecurity management. Enhanced service level agreements through strategic global infrastructure architecture and team collaboration. Delivered impactful network automation solutions and strengthened vendor relations to boost customer engagement. Focused on optimizing processes and implementing cost-effective strategies to streamline workflows and reduce costs.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Director - Operations Program Manager
SAIC
Washington
04.2023 - Current
- Lead efforts to improve customer adoption of Cloud technologies and migration to a variety of cloud based services.
- Integrated cyber, network, cloud technologies, and automation for improved operational efficiency.
- Improved program level service level agreements (SLAs) through automated tracking and reporting mechanisms.
- Overall lead in major IT events (to include outages, Cyber events, disaster recovery).
- Collaborated with customers and program teams to conduct risk assessments, enhancing vulnerability compliance and improving reporting to the Government.
- Guided clients on various IT disciplines to enhance agency business processes.
- Developed concept to automate customer trouble ticket processes using ServiceNow and Solarwinds, significantly impacting operational efficiency.
Director – CTO Team
Ironbow Technologies
Washington
04.2022 - 04.2023
- Reported directly to CTO, delivering timely updates and insights to inform strategic decisions.
- Provides Technical leadership and Drives network modernization projects for a variety of commercial and government clients using the latest network technologies.
- Consulted with CTO and strategy peers to develop service offerings aligned with customer needs.
- Drive and track program efforts and effectiveness using agile methods.
- Serve as overlay to technical teams (both pre and post sales) in highly complex opportunities.
- Reviewed RFP and RFI responses to support sales and capture teams in securing new business.
- Focus on business process modernization within the Professional Services and Sales Organizations. Business development.
Program Manager – Lead Associate
Booz Allen Hamilton
Washington
01.2021 - 04.2022
- Led DISA CESO program for modernization of compartmented enterprise security network, overseeing project execution.
- Coordinated efforts among diverse teams to support White House contract across multiple task areas, enhancing collaboration and project outcomes.
- Managed 11 direct reports and 60 team members across diverse disciplines to achieve program objectives.
- Provided technical leadership in communications, network, and systems architectures for government and civilian clients, ensuring effective solutions.
Director – Chief Engineer
SAIC
Washington
09.2015 - 01.2021
- Overall technical authority and lead for 7 program task areas, 7 leads and 60 overall employees.
- Overall lead in major IT events (to include outages, Cyber events, disaster recovery).
- Lead efforts to improve customer adoption of Cloud technologies and migration to a variety of cloud based services.
- Delivered expert guidance and consulting on various IT disciplines to enhance agency business processes.
- Led three major data center consolidation moves across the Continental U.S. for Government customer, streamlining operations and resource allocation.
- Program point of contact and lead for EIS (Enterprise Infrastructure Solutions) Contract to move all agency circuits and services to new contract.
- Collaborated with customers and program teams to conduct risk assessments, enhancing vulnerability compliance and improving reporting for the Government.
- Developed automation concept for customer trouble ticket processes using ServiceNow and Solarwinds, significantly enhancing operational efficiency.
Chief Engineer /Program Manager
SAIC
Washington
09.2014 - 09.2015
- Led major initiatives across several IT task areas, serving as primary technical representative to program manager for ~500-person support contract for Department of State.
- Oversaw and reported status of portfolios, programs, projects, and operational events to customer and program manager, ensuring alignment and transparency.
- Technical lead for 60 expert level network architects and engineers supporting the entire Global Department of State Network Design division.
- Maintained 24/7/365 network connectivity across the globe, including austere environments and remote posts.
- Conducted timely and responsive root cause analysis (RCA) for major network and cyber events.
- Promoted company and program as enterprise provider of IT services and infrastructure support to Department of State, enhancing program visibility.
- Represented the program manager at Department of State meetings to accurately convey the company's and program's positions on various issues and effectively articulate solutions that served the customer and program.
- Provided expertise on software-defined LAN and WAN technologies.
- Promoted a collaborative environment to maximize teamwork and cooperation across various program task areas.
Senior Solutions Architect
World Wide Technology
Washington
01.2014 - 09.2014
- Developed and oversaw implementation of next-generation data center technologies for U.S. Air Force customers, ensuring alignment with mission objectives and operational needs.
- Leveraged top-tier services and technologies to enhance customer capabilities, optimizing performance and return on investment.
- Supervised technical implementation of customer projects and services regionally in the National Capital Region (NCR).
- Network and solution architect support DoD customers in the DC Metro area.
- Specialized in software defined networking, wireless solutions, security protocols, and data center technologies.
- Provided mission critical recommendations to government and overall mission leaders.
- Analyzed customer structural IT frameworks, including documentation, designs, and plans.
- Created comprehensive documentation and manuals for designs, testing concepts, and analysis of alternatives, showcasing advanced technical writing and project management skills while meeting all deadlines.
Senior Solutions Architect
Force 3 inc.
Crofton
06.2012 - 01.2014
- Manager for Borderless Network Team (Wireless, Security, Data Center, Routing, Switching).
- Led architectural design for major government data center project, serving as primary contact for consolidating two government data centers into one commercial co-located data center.
- Implemented next-generation switching architecture for U.S. STRATCOM and directly responsible for on-site deployment in challenging environments.
- Leveraged industry-leading and internally developed solutions to create services that enhanced customer operational performance.
- Fostered collaboration among over 30 solution architects across various projects.
Senior Consultant
Chesapeake Netcraftsmen
Arnold
07.2011 - 06.2012
- Consulted for diverse commercial and government clients in DC Metro area, including military, federal civilian, and healthcare sectors.
- Developed and deployed next generation wireless network for Children’s National Medical Center in Washington D.C.
- Designed and Deployed Next-Generation wireless and security infrastructure for National Academies of Sciences in Washington D.C.
- Evaluated network and security infrastructure at major military service academy; recommended solutions and oversaw remediation efforts.
- Led major wireless implementation project at Greater Baltimore Medical Center (GBMC).
Commissioned Officer
United States Coast Guard
09.1991 - 10.2011
- Provide Project Management, Design/Architecture, Documentation, Implementation, and Top Tier Support for Rescue-21 Project, a 1.3 Billion Dollar Network and Communications Project.
- Expert in RF Communications HF/UHF/VHF/SATCOM military communication systems and a variety of encryption and rekeying technologies.
- Principal on multiple ISR and sensor related programs to support USCG missions.
- Advised upper management and senior leadership on communications and network strategies, enhancing decision-making processes.
- Project Manager for OTAR (Over the Air Rekeying) project that spanned several Government Agencies. Served as designated Agency representative for U.S. Coast Guard.
- Developed Detailed requirements for Enterprise Wide Storage Area Network (SAN) and Other IT projects in conjunction with other Federal and Military Agencies.
- Manage scope, cost and schedule of assigned projects associated with the design, development, and deployment of various IT capabilities and services.
- Write and prepare reports for senior authorities regarding IT and Cybersecurity projects status.
- Oversaw management of network systems budget exceeding 2 million dollars annually, ensuring fiscal responsibility and resource allocation.
- Designed and implemented Multicast IP Video streaming solution, saving over 100,000 dollars in satellite TV costs over a 5-year period.
- Engineered Rollout of IP Telephony to over 3500 U.S. Coast Guard users in the D.C. metro area.
- Project Manager for major health clinic renovation at USCG Headquarters with budget of 6M dollars.
- Designed and implemented next-generation network architecture for D.C. Capital region.
Education
Masters of Science - Information Technology Management
Capella University
Minnesota01.2014
Masters of Science - Information Technology
University of Phoenix
Phoenix, AZ01.2009
Bachelor of Science - Information Technology
University of Phoenix
Phoenix, AZ01.2008
Skills
- Program management
- Budgeting
- Vendor relations
- Staff management
- Technical leadership
- Infrastructure architecture
- Systems architecture
- IT process optimization
- Problem solving
- Team building
- Team collaboration
- Oral communication
- Customer engagement
Certification
- CCIE Enterprise Infrastructure, #16024, Current
- CISSP, Current
- PMP, Current
- ITIL V4 Foundations, Current
Clearance
- Top Secret SCI (Current)
- Public Trust (MBI)
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$250000/yr - $280000/yrTimeline
Director - Operations Program Manager
SAIC
04.2023 - Current
Director – CTO Team
Ironbow Technologies
04.2022 - 04.2023
Program Manager – Lead Associate
Booz Allen Hamilton
01.2021 - 04.2022
Director – Chief Engineer
SAIC
09.2015 - 01.2021
Chief Engineer /Program Manager
SAIC
09.2014 - 09.2015
Senior Solutions Architect
World Wide Technology
01.2014 - 09.2014
Senior Solutions Architect
Force 3 inc.
06.2012 - 01.2014
Senior Consultant
Chesapeake Netcraftsmen
07.2011 - 06.2012
Commissioned Officer
United States Coast Guard
09.1991 - 10.2011
Masters of Science - Information Technology Management
Capella University
Masters of Science - Information Technology
University of Phoenix
Bachelor of Science - Information Technology
University of Phoenix