Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Joshua Lizama

Woodbridge

Summary

A detail-oriented and customer-focused professional with experience in managing client inquiries, providing product and service recommendations, and coordinating repairs and maintenance. Skilled in effectively communicating between customers and service teams, ensuring high levels of customer satisfaction and efficient service delivery. Proficient in handling administrative tasks, scheduling appointments, and maintaining accurate records.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Service Advisor

Crash Champions
Woodbridge
12.2024 - Current
  • Monitored customer requests, comments, and issues within designated systems for improved resolution tracking.
  • Provided accurate repair cost estimates, labor times, and parts prices to customers and insurance companies.
  • Resolved customer complaints promptly while maintaining professionalism and courtesy.
  • Inspected vehicles for necessary repairs and maintenance services, advising customers on optimal solutions.
  • Completed training programs to acquire trade-specific skills and knowledge.

Auto Body Technician

Crash Champions
Woodbridge
09.2023 - 11.2024
  • Disassembled and reassembled vehicle components as necessary during repairs.
  • Repaired minor dents, dings, scratches, tears, and rips in vehicle upholstery.
  • Repaired structural damage such as broken frames using jacks, hammers, wrenches .
  • Sanded and buffed vehicles to prepare for painting or repair work.
  • Replaced damaged body panels with new or recycled OEM parts.
  • Performed preliminary inspection of vehicles to determine extent of damage.
  • Replaced or repaired parts to complete daily work orders on vehicles.
  • Attended advanced training classes to learn new skills and earn certifications for auto body work.

Porter

Honda
Manassas
03.2023 - 08.2023
  • Maintained a safe work environment by adhering to all safety protocols.
  • Greeted customers and provided assistance with their needs.
  • Loaded customer orders into vehicles for transport.

Education

High School Diploma -

Freedom High School
Woodbridge, VA
06-2023

Skills

  • Vehicle inspection
  • Repair estimation
  • Parts replacement
  • Structural repair
  • Advanced training
  • Customer/staff relationship management
  • Time management
  • Problem resolution
  • Cost estimation
  • Service coordination
  • Repairs scheduling
  • Multitasking and organization

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Certification

Auto body technician certificate

service advisor certificate

Timeline

Service Advisor

Crash Champions
12.2024 - Current

Auto Body Technician

Crash Champions
09.2023 - 11.2024

Porter

Honda
03.2023 - 08.2023

High School Diploma -

Freedom High School

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Joshua Lizama