Joshua Martin
Portsmouth
Summary
Dynamic service manager at AAMCO Transmissions, leading a dedicated team of six professionals while consistently delivering exceptional customer service. Proven expertise in management and a strong commitment to enforcing company policies contribute to a thriving store environment. A solid foundation of skills honed over years in the automotive industry supports aspirations for continued growth in management roles. Eager to leverage experience and leadership abilities to drive success in future endeavors.
Overview
3
3
years of professional experience
Work History
Service Manager
AAMCO Transmissions
Chesapeake, VA
10.2025 - Current
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
General Manager
Mavis Tires
01.2024 - 06.2025
- Led operational teams to enhance service delivery and customer satisfaction.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Implemented performance metrics to evaluate staff productivity and operational effectiveness.
- Oversaw budget planning, ensuring alignment with business objectives and financial targets.
- Fostered a culture of safety and compliance within the workplace through regular training sessions.
- Developed and implemented strategies to increase sales and profitability.
Automotive Service Writer
Harvey’s Garage
Virginia Beach, VA
11.2022 - 12.2023
- Coordinated service appointments and communicated customer needs to technicians.
- Developed comprehensive service estimates based on vehicle diagnostics and customer requirements.
- Oversaw workflow of automotive repairs, ensuring timely completion and quality standards.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Answered service department phone and responded promptly to questions and messages.
- Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
Education
Associate of Applied Science - Radiography
Tidewater Community College
Virginia Beach/Portsmouth, VA05-2026
General Studies Diploma -
New Kent High School
New Kent, VA01.2011
Skills
- Positive attitude
- Multitasking and organization
- Team collaboration and leadership
- Goal oriented
- Problem-solving
- Customer service
- Customer service management
- Reliable and responsible
- Time management
- Documentation and reporting
- Workplace safety
- Quality assurance
Languages
English: Native/ Bilingual
Timeline
Service Manager
AAMCO Transmissions
10.2025 - Current
General Manager
Mavis Tires
01.2024 - 06.2025
Automotive Service Writer
Harvey’s Garage
11.2022 - 12.2023
Associate of Applied Science - Radiography
Tidewater Community College
General Studies Diploma -
New Kent High School