Joshua Portillo
Manassas
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
1
1
year of professional experience
Work History
Help Desk Administrator
Manassas Park City Schools
Manassas
09.2023 - 06.2024
- Oversaw daily performance of computer systems.
- Performed system backups and recovery operations.
- Provided technical support to internal and external customers, troubleshooting hardware and software issues.
- Maintained inventory of all equipment, hardware components, software licenses.
- Diagnosed and resolved technical problems in a timely manner.
- Provided technical support to customers via phone, email and in-person.
- Assisted Troubleshooted hardware and software issues for end users.
- Followed up with clients to ensure their technical issues were resolved satisfactorily.
- Created user accounts, groups, and profiles on Windows servers.
- Managed user access rights based on organizational policies and procedures.
Education
High School Diploma -
Manassas Park High School
06-2024
Skills
- Problem-solving
- Verbal communication
- Relationship building
- Customer service
- Google drive
- Technical Support Fundamentals certified
- The bits and bytes of computer networking certified
- Operating systems and you: becoming a power user certified
- System administration and IT infrastructure services certified
- IT security: Defense against the digital dark arts certified
- System administration
Languages
English
Full Professional
Spanish
Limited
Timeline
Help Desk Administrator
Manassas Park City Schools
09.2023 - 06.2024
High School Diploma -
Manassas Park High School
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