Joshua Selvy
Suffolk
Summary
Experienced with leading customer service teams to achieve high satisfaction levels and operational efficiency. Utilizes problem-solving and conflict resolution skills to address customer concerns effectively. Track record of fostering team collaboration and maintaining positive work environment.
Overview
7
7
years of professional experience
Work History
Customer Service Lead
Royal Farms
09.2022 - 05.2025
- Led customer service team, ensuring high-quality support and satisfaction.
- Trained and mentored new staff on policies and procedures.
- Implemented process improvements to enhance operational efficiency.
- Resolved customer complaints promptly, maintaining positive relationships.
- Coordinated schedules to optimize team performance during peak hours.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Pest Control Technician
Mosquito Joe
03.2018 - 09.2022
- Conducted thorough inspections of residential and commercial properties for pest identification and treatment needs.
- Applied integrated pest management techniques to ensure effective control measures while minimizing environmental impact.
- Educated clients on pest prevention strategies and maintenance practices to reduce future infestations.
- Operated specialized equipment for pesticide application, ensuring adherence to safety protocols and regulations.
- Collaborated with team members to develop customized treatment plans based on unique client requirements and property conditions.
- Provided training and mentorship to new technicians on best practices in pest control methods and customer service standards.
Education
Windsor High School
Windsor VASkills
- Customer complaint resolution
- Inventory control
- Order management
- Staffing oversight
- Quality assurance
- Customer service excellence
- Customer relations
- Complaint handling
- Critical thinking
Timeline
Customer Service Lead
Royal Farms
09.2022 - 05.2025
Pest Control Technician
Mosquito Joe
03.2018 - 09.2022
Windsor High School
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