Joshua Somoza
Richmond
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ready to take on new challenges to expand my knowledge.
Overview
5
5
years of professional experience
Work History
Host
Casa Tezcal
Chesterfield
03.2025 - Current
- Managed reservation system to ensure efficient seating and waitlist organization.
- Collaborated with servers and kitchen staff to coordinate guest needs effectively.
- Handled guest inquiries and resolved minor issues to enhance experience.
- Maintained knowledge of daily specials and promotions for effective communication with guests.
- Provided excellent customer service by anticipating customer needs.
- Took reservations over phone and in person.
- Managed incoming calls during busy shifts.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Processed payments from customers using a POS system.
Shift Leader
Panera
Chesterfield
11.2024 - 03.2025
- Managed inventory levels and restocked supplies as needed.
- Resolved customer complaints promptly to maintain a positive atmosphere.
- Monitored cash handling procedures for accuracy during shifts.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Upheld company standards and compliance requirements for operations.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Shift Supervisor
Starbucks
chesterfield
07.2021 - 10.2024
- Supervised daily operations and ensured adherence to company policies.
- Trained new partners on customer service and product knowledge.
- Resolved customer complaints promptly, maintaining a positive store environment.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
Education
Some College (No Degree) - Business
J. Sargeant Reynolds Community College
Richmond, Virginia, VASkills
- Reservation management
- Customer service
- POS systems
- Inventory management
- Conflict resolution
- Staff training
- Cash handling
- Communication skills
- Multitasking ability
- Attention to detail
- Verbal and written communication
- Adaptable to change
- POS software
- Strong interpersonal skills
- Multitasking proficiency
Languages
Spanish
Limited
Timeline
Host
Casa Tezcal
03.2025 - Current
Shift Leader
Panera
11.2024 - 03.2025
Shift Supervisor
Starbucks
07.2021 - 10.2024
Some College (No Degree) - Business
J. Sargeant Reynolds Community College