Josselyn Valenzuela
Richmond
Summary
As a bilingual Social Worker, I'm dedicated to advocating for marginalized communities, especially focusing on mental health support for women and children. My experience and passion for research drive me to uncover effective interventions that can improve their well-being. By combining my language skills with social work expertise, I strive to enhance access to care and advance mental health services for these vulnerable populations. Currently pursuing a master's degree in clinical social work, I aspire to deepen my expertise and make an even greater impact in the field.
Overview
5
5
years of professional experience
Work History
Bilingual Research Coordinator
VCU School Of Nursing
02.2023 - Current
- Lead activities for community engagement about the study with Spanish-speaking communities around central Virginia.
- Engaged in the recruitment, enrollment, and support of participants, particularly those who are Spanish-speaking.
- Attend all of the Spanish-language Mindful Moms Community-
based classes (typically held on weekday evenings or weekends) - Assist the team in areas such as communications (e.g., coordinating with community partners, communicating with community organizations and clinicians, recruiting in obstetric clinics and at community events) and other duties as assigned.
Bilingual Case Worker - Internship
Encircle
01.2024 - 05.2024
- Assist Case Managers with essential paperwork and documentation.
- Provide case management support to the case managers and assist with the coordination of community referrals.
- Ensure the child’s safety while in care
- Administer case notes and documentation within the UC Portal in a timely manner based on guidelines and procedures set forth.
- Assist Case Managers in maintaining contact with clients and foster families Coordinate meetings with foster parents and foster children at least monthly.
- Assist Case Managers in maintaining accurate and up-to-date information on foster children in care
in accordance with ORR and internal documentation.
Patient Care Coordinator
Virginia Telemental Health Initiatives
12.2023 - 05.2024
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
Bilingual Career Navigator
Sacred Heart Center
07.2022 - 11.2023
- Created treatment or service plan meeting each client's individualized needs.
- Documented progress in treatment plans, educational and recreational activities and maintained updated case records.
- Assist participants in overcoming the barriers through advising, case management, referrals, remediation.
- Provide information regarding community resources and support the participants in accessing these resources
- Develop rapport with participants and provide ongoing support, encouragement and motivation
- Perform individual casework through conducting needs assessments with clients and developing goal plans in accordance with the needs and wishes of the clients
- Make referrals to service providers and collaborate with service providers and advocate for clients as needed by maintaining prompt and regular contact with clients in the ongoing provision of services
- Conduct monthly follow-up with clients for to evaluate and document service success and outcomes
Bilingual Customer Service Representative
Humana
09.2021 - 02.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns.
- Translated customer and internal documents to facilitate actions and resolutions.
- Educated clients on how to conduct transactions with convenient online solutions.
Bilingual Call Center Agent
Medicaid
06.2021 - 01.2022
- Handle escalated calls, including complaints, from Consumer Services Specialists (CSS) and escalate to the Call Center
- Supervisor for resolution, as needed.
- Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
- Answer inbound calls during times of high call volume or upon request of management.
- Anticipate issues proactively and escalate to management as appropriate.
- Meet Quality Assurance (QA) and other key performance metrics.
- Track and document all inquiries using the applicable systems.
- Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions and tasks.
- Review and provide feedback on Contact Center Documentation and processes in Spanish.
Agent Services Representative
Virginia Employment Commission
01.2019 - 12.2021
- Utilize appropriate systems guides, interview techniques, and established protocol to obtain necessary information, determine claim type and program code, and complete claims process so that first pay and timeliness goals are met and claimants receive entitled benefits
- Extensively use automated systems to review, enter, update and report claim information, which is used for reporting, case management, quality control, adjudication and tracking purposes
- Follow established protocol to take statements, key information from claimants and employers, and prepare and process documents, which are used to adjudicate claims and make accurate determinations
- Follow up with claimants and employers through phone calls or e-mail to obtain necessary information to process claims timely and efficiently
- Complete training to address various claim types and understand business functions
- Purposeful : Have a clear sense of purpose, which means evaluating results and activities compared to established goals, objectives, and performance measures
- Fulfilling : Create an environment for meaningful work, in which individual, team, and VEC contributions are recognized, valued, and rewarded
- Balanced : Concern for the needs of communities, customers, employees, and other stakeholders
Education
Associate of Science - Social Sciences
Northern Virginia Community College
Annandale, VABachelor of Science - Social Work
Virginia Commonwealth University
Richmond, VASkills
- Intervention Planning
- Client documentation
- Staff Development
- Case Documentation
- Resource Navigation
- Client Needs Assessment
- Client Advocacy
- Social Services
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Case Worker - Internship
Encircle
01.2024 - 05.2024
Patient Care Coordinator
Virginia Telemental Health Initiatives
12.2023 - 05.2024
Bilingual Research Coordinator
VCU School Of Nursing
02.2023 - Current
Bilingual Career Navigator
Sacred Heart Center
07.2022 - 11.2023
Bilingual Customer Service Representative
Humana
09.2021 - 02.2022
Bilingual Call Center Agent
Medicaid
06.2021 - 01.2022
Agent Services Representative
Virginia Employment Commission
01.2019 - 12.2021
Associate of Science - Social Sciences
Northern Virginia Community College
Bachelor of Science - Social Work
Virginia Commonwealth University
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