Jovan Woods
Alexandria
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
10
10
years of professional experience
Work History
Assistant Branch Manager
Beacon Building Products
02.2022 - Current
- Assist branch manager in efforts to reach profit, performance, and customer service goals.
- Oversee all services, especially customer service, to ensure excellence; contacts or assists customers and prospective customers.
- Review and manage staffing procedures, ensuring that staff assignments and responsibilities are completed.
- Coordinate communication with branch staff.
- Work to meet branch performance standards including operating loss control and compliance with policies and procedures.
- Oversee and assist with the preparation of all branch reports for approval by branch manager.
- Attend and participate in periodic staff meetings.
- Manage branch operations when branch manager is absent.
- Perform other related duties as assigned.
- Make sure all equipment, delivery trucks & branch are safety compliant.
- Dispatch, route delivery trucks & schedule any repairs or maintenance needed.
Branch Manager
Capital Electric
06.2021 - 02.2022
- Direct all operational aspects including distribution operations, customer service, human resources, administration and sales.
- Assess local market conditions and identify current and prospective sales opportunities.
- Develop forecasts, financial objectives and business plans.
- Meet goals and metrics.
- Manage budget and allocate funds appropriately.
- Bring out the best of branch's personnel by providing training, coaching, development and motivation.
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
- Address customer and employee satisfaction issues promptly.
- Adhere to high ethical standards, and comply with all regulations/applicable laws.
- Network to improve the presence and reputation of the branch and company.
- Stay abreast of competing markets and provide reports on market movement and penetration.
Inside Sales Representative
HD Supply
12.2020 - 06.2021
- Communicating with customers, making outbound calls to potential customers, and following up on leads.
- Understanding customers' needs and identifying sales opportunities.
- Answering potential customers' questions and sending additional information per email.
- Keeping up with product and service information and updates.
- Creating and maintaining a database of current and potential customers.
- Explaining and demonstrating features of products and services.
- Staying informed about competing products and services.
- Upselling products and services.
- Researching and qualifying new leads.
- Closing sales and achieving sales targets.
Inside Sales Representative
United Electric Supply
01.2020 - 11.2020
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
- Understand customer needs and requirements.
- Route qualified opportunities to the appropriate sales executives for further development and closure.
- Close sales and achieve quarterly quotas.
- Research accounts, identify key players and generate interest.
- Maintain and expand your database of prospects within your assigned territory.
- Team with channel partners to build pipeline and close deals.
- Perform effective online demos to prospects.
Sales & Management Trainee
United Electric Supply
08.2016 - 01.2020
- Verifies shipment of goods received from branch transfers and packing slips.
- Organizes and stocks warehouse shelves with incoming materials and supplies.
- Maintains clean, orderly, and safe stock area.
- Assists in the Cycle Counting efforts at the branch.
- Greets customers at the sales counter or through incoming telephone calls, providing accurate, helpful, detailed information to their questions or problems.
- Quotes jobs and bids on material with pricing, recommends, and sells appropriate products to the customer.
- Gathers material requested by the customer from the shelves, ensuring they are correct for customer application and order.
- Assists with pulling materials for transfers to other branches, phone orders, and orders to be delivered when needed or requested.
- Assists with counter maintenance, helping to keep area clean, orderly, and safe.
- Solves customer problems tactfully and promptly.
- Keeps abreast of all new product information and upcoming product promotions through vendor- and company-sponsored Lunch and Learns, upon availability.
- Works closely with all internal departments, combining individual efforts to better serve the customer.
- Performs other duties as obvious or assigned.
Senior Sales/Technical Specialist
American Wireless
12.2015 - 08.2016
- Enhances sales staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
- Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
- Focuses sales efforts by studying existing and potential volume of dealers.
- Submits orders by referring to price lists and product literature.
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
- Recommends changes in products, service, and policy by evaluating results and competitive developments.
- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Provides historical records by maintaining records on area and customer sales.
- Contributes to team effort by accomplishing related results as needed.
Education
Associate's degree - Computer Programming
College of Southern Maryland
Skills
- Customer Service
- Retail
- Management
- Marketing
- Promoting solutions
- Product Demos
- Active Directory
- Upselling
- Business Development
- Inside Sales
- Pricing
- Strategic Planning
- Process Improvement
- Help Desk
- Desktop Support
- Project Management
- Presentation Skills
- Negotiation
- Cold Calling
- Budgeting
- Microsoft Windows
- CRM Software
- Merchandising
- Recruiting
- Forecasting
- Profit & Loss
- SAP
- Operating Systems
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Assistant Branch Manager
Beacon Building Products
02.2022 - Current
Branch Manager
Capital Electric
06.2021 - 02.2022
Inside Sales Representative
HD Supply
12.2020 - 06.2021
Inside Sales Representative
United Electric Supply
01.2020 - 11.2020
Sales & Management Trainee
United Electric Supply
08.2016 - 01.2020
Senior Sales/Technical Specialist
American Wireless
12.2015 - 08.2016
Associate's degree - Computer Programming
College of Southern Maryland