Jovon Mims
SUFFOLK
Summary
Results-driven Manager with leadership experience in restaurant and entertainment operations. Proven ability to lead teams, improve workplace efficiency, resolve customer and employee concerns, and maintain high operational standards. Skilled in employee development, scheduling, customer satisfaction, and business operations. Recognized for strong communication, problem-solving, and the ability to drive results in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Buffalo Wild Wings
SUFFOLK
03.2023 - Current
- Lead daily operations for a team of 30+ employees across multiple departments.
- Created and managed weekly staff schedules, ensuring optimal productivity and adherence to service standards.
- Resolved customer concerns and employee issues professionally and efficiently.
- Support business objectives by maintaining quality service, efficiency, and team accountability.
- Coached and developed team members, fostering improved performance and increased workplace engagement.
- Resolve customer concerns and employee issues professionally and efficiently.
- Manage shift bookkeeping, cash handling, and daily reporting responsibilities.
Bartender/sever
Buffalo Wild Wings
SUFFOLK
10.2021 - 02.2023
- Delivered exceptional customer service in a high-volume environment.
- Maintained extensive knowledge of menu items, beverages, and company standards.
- Built strong customer relationships resulting in positive guest experiences and repeat business.
- Assisted with training and mentoring new team members.
- Ensured compliance with food safety and alcohol service regulations.
- Demonstrated strong multitasking abilities while maintaining service quality.
Safety Team Leader
Jump Trampoline Park
Virginia Beach
08.2019 - 09.2021
- Supervised daily operations, ensuring compliance with safety policies to maintain a secure facility.
- Trained and onboarded new employees on company procedures, enhancing understanding of safety protocols.
- Coordinated team activities during peak business periods, facilitating efficient operations and minimizing disruptions.
- Assisted customers with concerns and provided solutions to maintain satisfaction.
- Supported management in maintaining a safe, efficient, and customer-focused environment.
Education
Kempsville Highschool
Virginia Beach, VirginiaSkills
- Financial reporting
- Team performance management
- Schedule optimization
- Customer relationship management
- Team leadership
- Operations management
- Conflict resolution
- Budget management
- Staff training and development
- Cash handling procedures
- Customer service
- Networking strategies
Certification
- Servsafe Alcohol
- Servsafe Manager
References
References available upon request.
Timeline
Manager
Buffalo Wild Wings
03.2023 - Current
Bartender/sever
Buffalo Wild Wings
10.2021 - 02.2023
Safety Team Leader
Jump Trampoline Park
08.2019 - 09.2021
Kempsville Highschool