Joy Caywood
Abingdon
Summary
Proven track record of enhancing customer satisfaction and streamlining warehouse operations, evidenced by roles at Walmart and Bristol Compressors. Skilled in GPS navigation and quality control, demonstrating a positive attitude and attention to detail. Achieved timely deliveries and improved product quality, contributing to team success and operational efficiency.
Accounting professional with proven track record in managing accounting tasks and supporting financial operations. Known for attention to detail and ability to enhance efficiency and accuracy in financial data management. Collaborative team player committed to achieving results and adapting to changing needs with reliability.
Overview
32
32
years of professional experience
Work History
Delivery Driver
Walmart
06.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Forklift Operator
BALL CORPORATION, Advanced Aluminum Technologies
03.2010 - 10.2015
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Customer Setvice Representative
Teleperformance
01.2009 - 01.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Accountant Clerk
Sam Rhudy (local Mechanic)
01.2008 - 01.2010
- Enhanced financial reporting accuracy, preparing monthly financial statements and supporting documentation for management review.
- Ensured timely payments to vendors with diligent invoice processing and proactive communication.
- Maintained strong relationships with clients, providing exceptional customer service and addressing inquiries regarding billing or account balances.
- Managed payroll processing tasks, ensuring accurate payment distribution while adhering to relevant regulations and deadlines.
Quality Control Inspector
Bristol Compressors
03.1993 - 01.2007
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
Education
Associate Of Business Administration - Business Administration
National College of Business And Technology
Bristol TN05.2008
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
Timeline
Delivery Driver
Walmart
06.2022 - Current
Forklift Operator
BALL CORPORATION, Advanced Aluminum Technologies
03.2010 - 10.2015
Customer Setvice Representative
Teleperformance
01.2009 - 01.2010
Accountant Clerk
Sam Rhudy (local Mechanic)
01.2008 - 01.2010
Quality Control Inspector
Bristol Compressors
03.1993 - 01.2007
Associate Of Business Administration - Business Administration
National College of Business And Technology
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