Joy Gonsalves
Madison,VA
Summary
Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 10 years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Care Technician
UVA Health
04.2014 - 04.2024
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Documented patient information and care activities in electronic health record.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Wait Staff Member
Applebee's Grill + Bar
06.2008 - 10.2018
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Participated in regular staff meetings and contributed ideas for improving overall service efficiency and guest satisfaction levels.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales Associate
Jostens
08.2007 - 05.2011
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Certificate - Practical Nursing
Piedmont Virginia Community College
Charlottesville, VA12.2023
High School Diploma -
Fluvanna County High School
Palmyra, VA06.2005
Skills
- ADL support
- Sterilization techniques
- Specimen Collection
- Patient Observation
- Patient Education
- Emergency Response
- Vital signs monitoring
- Catheter Care
- Professional Bedside Manner
- Data Collection
- Blood Glucose Testing
- Wound Care
- Electronic Charting
- Certified in CPR/AED
Certification
- CNA - Certified Nursing Assistant
- NCPCT - Patient Care Technician
- Licensed Practical Nurse - 2-26-2024
Timeline
Patient Care Technician
UVA Health
04.2014 - 04.2024
Wait Staff Member
Applebee's Grill + Bar
06.2008 - 10.2018
Sales Associate
Jostens
08.2007 - 05.2011
Certificate - Practical Nursing
Piedmont Virginia Community College
High School Diploma -
Fluvanna County High School
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