Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Certification
Timeline
Additional Experience
Generic

Joy Outram

Stephenson

Summary

Experienced with managing comprehensive employee benefits programs to ensure regulatory compliance and optimize cost efficiency. Utilizes strategic planning to enhance employee satisfaction and retention. Knowledge of effective negotiation and communication techniques.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Human Resources/Benefits Manager

Knowesis
01.2018 - Current
  • Oversaw and streamlined comprehensive on-boarding and off-boarding processes for all employees.
  • Provided subject matter expertise on HR strategic planning initiatives, including performance improvement, employee relations, and leave administration.
  • Ensured company-wide regulatory compliance with all federal and state labor laws and reporting requirements.
  • Managed the design and delivery of employee training and development programs to enhance skills and performance.
  • Led the full lifecycle of HRIS system implementation and configuration projects.
  • Administered annual open enrollment
  • Developed and analyzed HR data and reports to inform strategic decision-making and improve operational efficiency.

Cadre Manager

Vanguard Emergency Management/ATKINS
11.2017 - 01.2018
  • Led the seamless delivery of employee training and provided essential back-office support to over 3,000 inspectors.
  • Boosted brand awareness by networking with industry professionals and preparing publications to showcase the company's programs.
  • Supported organizational transformation through key business process improvements, including the creation and implementation of a company introduction video.
  • Leveraged strong project management skills to plan and execute successful field recruitment events.
  • Grew the company's social media presence to generate new leads and broaden the professional relationship base.

Human Resources Manager

The Boulders Resort
06.2011 - 07.2013
  • Managed full-cycle HR operations for a 200+ staff company, including recruitment, new hire orientation, and employee relations.
  • Conducted interviews and maintained interview schedules for multiple hiring managers.
  • Coordinated successful company events, including job fairs, open enrollment, and employee recognition ceremonies.
  • Improved recordkeeping procedures and monitored employee data, including short-term disability leave and service awards.

Account Manager

Trident Plan Administrators
09.2008 - 06.2011
  • Facilitated new hire orientations and conducted all employee exit interviews.
  • Provided FSA system support to end-users, maintaining 100% data accuracy.
  • Resolved complex client and internal issues to elevate workplace satisfaction and efficiency.
  • Monitored and analyzed stop loss reporting

Education

Associates Degree - Liberal Arts

Irvine Valley College

Skills

  • Human Resources Management
  • Leadership & Talent Development
  • Performance Management
  • Process Optimization
  • Organization Development & Change Management
  • Labor Law & Recruitment
  • Onboarding/Offboarding
  • Compliance Reporting
  • Document/Policy Creation
  • HRIS systems
  • 401K experience
  • Employee benefits administration

Affiliations

  • Society for Human Resources Management (SHRM)
  • WASHRM
  • HR Certification Institute (HRCI), 2025-11-30

Certification

  • Professional in Human Resources (PHR) Certification, Society for Human Resources Management
  • Certificate in HR Ethics, HRCI

Timeline

Human Resources/Benefits Manager

Knowesis
01.2018 - Current

Cadre Manager

Vanguard Emergency Management/ATKINS
11.2017 - 01.2018

Human Resources Manager

The Boulders Resort
06.2011 - 07.2013

Account Manager

Trident Plan Administrators
09.2008 - 06.2011

Associates Degree - Liberal Arts

Irvine Valley College

Additional Experience

  • PBS&J | Irvine, CA
  • HR Lead, California Region

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Joy Outram