Joy Tefera
Centreville
Summary
Hardworking employee focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
5
5
years of professional experience
Work History
Treatment Coordinator
Virginia Dental Solutions
08.2021 - 01.2025
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
Communication ambassador
Hunters woods at trails edge
11.2020 - 07.2021
- Welcomed each individual entering facility and offered assistance finding destination
- Accepted incoming mail and packages and routed to appropriate staff
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Receptionist
Pal Family Dentistry
07.2020 - 11.2020
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Key Holder
Paper Source
11.2019 - 07.2020
- Oversaw store opening and closing functions and managed task delegation
- Maintained store appearance and safety through consistent store recovery and sanitizing protocols
- Helped resolve checkout problems and delays, including checking prices and issuing rain checks for out-of-stock sale items
Education
High School Diploma -
South Lakes High School
Reston, VaSkills
- Phone and email etiquette
- Excellent multitasking capability
- Punctual and reliable
- Patient scheduling
- Office organization
Timeline
Treatment Coordinator
Virginia Dental Solutions
08.2021 - 01.2025
Communication ambassador
Hunters woods at trails edge
11.2020 - 07.2021
Receptionist
Pal Family Dentistry
07.2020 - 11.2020
Key Holder
Paper Source
11.2019 - 07.2020
High School Diploma -
South Lakes High School
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