Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joy Tefera

Centreville

Summary

Hardworking employee focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Overview

5
5
years of professional experience

Work History

Treatment Coordinator

Virginia Dental Solutions
08.2021 - 01.2025
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.

Communication ambassador

Hunters woods at trails edge
11.2020 - 07.2021
  • Welcomed each individual entering facility and offered assistance finding destination
  • Accepted incoming mail and packages and routed to appropriate staff
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Receptionist

Pal Family Dentistry
07.2020 - 11.2020
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.

Key Holder

Paper Source
11.2019 - 07.2020


  • Oversaw store opening and closing functions and managed task delegation
  • Maintained store appearance and safety through consistent store recovery and sanitizing protocols
  • Helped resolve checkout problems and delays, including checking prices and issuing rain checks for out-of-stock sale items

Education

High School Diploma -

South Lakes High School
Reston, Va

Skills

  • Phone and email etiquette
  • Excellent multitasking capability
  • Punctual and reliable
  • Patient scheduling
  • Office organization

Timeline

Treatment Coordinator

Virginia Dental Solutions
08.2021 - 01.2025

Communication ambassador

Hunters woods at trails edge
11.2020 - 07.2021

Receptionist

Pal Family Dentistry
07.2020 - 11.2020

Key Holder

Paper Source
11.2019 - 07.2020

High School Diploma -

South Lakes High School
Joy Tefera