Joyce Filippi
Fairfax
Summary
Dedicated front desk receptionist with exceptional customer service skills. Proficient in managing guest relations and issue handling, ensuring a welcoming atmosphere and streamlined check-in processes.
Overview
35
35
years of professional experience
Work History
Front Desk Receptionist
Extended Stay America
Chantilly, VA
11.2025 - Current
- Greeted guests, providing exceptional customer service and ensuring a welcoming atmosphere.
- Managed check-in and check-out processes efficiently, enhancing guest satisfaction.
- Assisted in handling reservations and inquiries using property management systems.
- Coordinated with housekeeping to ensure room readiness for incoming guests.
Owner/Manager
Women’s Affair
Singapore
03.2002 - 05.2007
Achieved successful retail operations in women's fashion, showcasing clothespurses and jewelry. Enhanced community engagement by partnering with bazaar organizers. Supported charitable fundraising efforts through active participation in events.
General Sales Agent
Kuwait Airways
Singapore
05.1995 - 05.2000
- Developed and maintained strong client relationships, enhancing customer satisfaction and loyalty.
- Managed ticket sales processes, ensuring accuracy in pricing and availability information.
Reservation Agent
Excelsior Hotel
Singapore
03.1991 - 03.1995
- Managed reservation systems to ensure accurate booking information and customer satisfaction.
- Assisted guests with inquiries regarding room availability, rates, and hotel amenities.
- Collaborated with front desk staff to streamline check-in and check-out processes.
- Resolved guest complaints promptly, enhancing overall guest experience and loyalty.
Education
High School Diploma -
Convent of The Holy Infant Jesus
Singapore 10.1991
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Team collaboration
- Hospitality services
- Sensitive information handling
- Work prioritization
- Issue handling
- Confidentiality handling
- Guest relations
- Client communication
- Phone etiquette
- Customer assistance and interaction
- Visitor and customer relations
- Customer and client relations
- Courteous and professional
- Customer complaint resolution
- Punctual and reliable
Timeline
Front Desk Receptionist
Extended Stay America
11.2025 - Current
Owner/Manager
Women’s Affair
03.2002 - 05.2007
General Sales Agent
Kuwait Airways
05.1995 - 05.2000
Reservation Agent
Excelsior Hotel
03.1991 - 03.1995
High School Diploma -
Convent of The Holy Infant Jesus