Joyce Valencerina

• Obtained client medical history, medication information, symptoms, and allergies.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Called and faxed pharmacies to submit prescriptions and refills.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Collected and documented patient medical information such as blood pressure and weight.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing procedure room and sterilizing instruments.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Taught patients about medications, procedures, and care plan instructions.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Completed EKGs and other tests based on patient presentation in office.
• Oriented and trained new staff on proper procedures and policies.
• Measured patient pulse oximetry.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Measured patient spirometry.

• Improved patient care, safety and compliance by partnering with nurses.
• Adhered to healthcare documentation protocol in charting patients' progress and updating departmental records using paper charts.
• Motivated and facilitated patients' adjustment to assistive devices by administering manual exercise and performing equipment demonstrations.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Provided excellent service and attention to patients when face-to-face or through phone conversations.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Assisted physicians with minor surgeries, including preparing procedure room and sterilizing instruments, IV insertions and removal.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.

• Identified and properly documented patient goals, evaluated progress and planned reevaluation.
• Oversaw patient care activities, medical records and execution of physician orders.
• Increased clinic revenue by 50% by raising patient volume by patient recalls.
• Counseled and made recommendations to patients, caregivers and families about communicative strategies and devices.
• Adhered to healthcare documentation protocol in charting patients' progress and updating departmental records using Veracity 9 Allegiancemd.
• Reduced pain and promote healing in patients by administering therapeutic treatments such as Cyanocobalamine (Vitamin B12), Insulin and Ketoralac (Toradol).
• Motivated and facilitated patients' adjustment to assistive devices, including blood glucose monitor and insulin pen by administering manual exercise and performing equipment demonstrations.

Obtained patient vital signs and BP

Prepared mayo stand for in-office procedures

Assisted with minor in-office surgery and procedures such as pap smear, IUD placement/removal, colposcopy, etc

Phlebotomy via venipuncture/capillary technique

Assisted with in-office sonogram

Gestational diabetes glucose screening, nuchal translucency blood tests

Called patients with lab and imaging results

Administered various vaccines

Obtained patient vital signs and BP

Performed ekg and spirometry

Phlebotomy via venipuncture/capillary technique

Ordered necessary blood tests per each individual patients

Performed in-office urinalysis

Administered various vaccines

In charge of training new clinical staff

Called patients with lab and imaging results

Obtained patient vital signs and BP

Assisted physician with echocardiogram and nuclear stress test

Called patients with test results

Obtained patient vital signs and BP

Performed ekg, treadmill stress test, bone density DEXA scan, spirometry, in-office urinalysis

Phlebotomy via venipuncture/capillary technique

Blood glucose and hematocrit in-office test

Called patients with lab and imaging results

Prior authorization for medications and radiology

Administered various vaccines

In charge of ordering medical supplies

Assisted physicians with minor in-office procedures, sigmoidoscopy, and pap smear

Suture and staple removal

• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Assisted physicians with minor surgeries such as bunionectomy, hammer toe, including preparing procedure room and sterilizing instruments.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.