Joycelynn Corprew
Suffolk
Summary
Dynamic professional with a proven track record at Rivers Casino, adept in customer relationship management and efficient multitasking. Excelled in enhancing customer satisfaction and streamlining operations, showcasing strong communication skills and cash handling proficiency. Achieved significant improvements in service quality, demonstrating a results-driven approach and a commitment to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Slot Attendant
Rivers Casino
12.2022 - Current
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
- Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
Pastry Chef
Rivers Casino
12.2023 - 04.2024
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Cycled menus to keep offerings fresh and interesting for customers.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
Shift Supervisor
MOD Pizza
03.2021 - 03.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Barista
Starbucks
12.2021 - 12.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Shift Supervisor
Taco Bell
04.2020 - 03.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
GED -
College And Career Academy At Pruden
4169 Pruden Blvd, Suffolk, VA 23434Skills
- Quick Learner
- Strong Communication Skills
- Patience and Empathy
- Efficient multitasking
- Team player attitude
- Reliability and punctuality
- Decision-making capabilities
- Basic Computer Literacy
- Documentation skills
- Cash handling proficiency
- Recordkeeping skills
- Accurate money handling
- Data Entry
- Inventory management knowledge
- Conflict resolution techniques
- Security awareness
- Promotion and Upselling
- Customer Service
- Customer Relationship Management
- Time Management
- Attention to Detail
- Multitasking Abilities
- Critical Thinking
- Calm Under Pressure
- Active Listening
Certification
- Food Handling , Sersafe
Timeline
Pastry Chef
Rivers Casino
12.2023 - 04.2024
Slot Attendant
Rivers Casino
12.2022 - Current
Barista
Starbucks
12.2021 - 12.2022
Shift Supervisor
MOD Pizza
03.2021 - 03.2023
Shift Supervisor
Taco Bell
04.2020 - 03.2021
GED -
College And Career Academy At Pruden
Similar Profiles
Trinity ProulxTrinity Proulx
Cocktail Server at Rivers CasinoCocktail Server at Rivers Casino
Shakir JacksonShakir Jackson
Supervisor of Security at Rivers CasinoSupervisor of Security at Rivers Casino
Matthew BrayboyMatthew Brayboy
Slot Tech 2 at Rivers CasinoSlot Tech 2 at Rivers Casino