Juan Artiles
Woodbridge,VA
Summary
Experienced bilingual professional with a strong background in customer service and sales. Dedicated team member who is hardworking and outgoing, consistently striving to exceed customer expectations. Known for organizational skills and efficiency, with a proven track record of delivering high levels of customer satisfaction. Possesses the ability to handle multiple tasks simultaneously and execute them efficiently, ensuring seamless operations and optimal results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
01.2024 - Current
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Liveops
02.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Supervisor
Wingstop
08.2022 - 01.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Laborer
Wilcox Caulking
04.2016 - 01.2018
- Interpreter to non-English speaking co-workers
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Conducted daily site inspections to identify potential safety hazards.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Collaborated with team members to complete projects on schedule, ensuring high-quality results and client satisfaction.
- Maintained safe work environments by following established safety protocols and regularly inspecting equipment for potential hazards.
Education
Associate of Business Administration - Business Administration And Management
Nova Community College
Bronx, NY06-2018
High School Diploma -
Independence Highschool
Dumfries, VA06-2016
Skills
- Customer service
- Critical thinking
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Customer satisfaction measurement
- Microsoft outlook
- Appointment scheduling
- Administrative support
- Microsoft PowerPoint
- Customer relationship management (CRM)
- Technical support
- Live chat support
Certification
Drivers License
- LiveChat Expert LiveChat, Inc.
- Certified Support Manager (CSM) - HDI.
- OSHA Certified
- Forklift Certification
Timeline
Customer Service Representative
Concentrix
01.2024 - Current
Customer Service Representative
Liveops
02.2023 - 09.2024
Supervisor
Wingstop
08.2022 - 01.2023
Laborer
Wilcox Caulking
04.2016 - 01.2018
Associate of Business Administration - Business Administration And Management
Nova Community College
High School Diploma -
Independence Highschool
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