Juan Guzman
...........................
Richmond,VA
Summary
Proficient at leveraging tech-savviness and exceptional customer service skills, I enhanced guest experiences and increased sales at Jessy's Taco Bistro through innovative social media marketing strategies. Proven multitasking abilities and a track record of developing strong customer relationships highlight my time with Amazon and TopGolf, showcasing my ability to thrive in dynamic environments.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Delivery Driver
Amazon
Richmond, VA
09.2024 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Bayhost (server)
TopGolf
Virginia Beach, Virginia
04.2022 - 08.2024
- Contributed to staff training initiatives by sharing best practices and lessons learned from previous experience in the restaurant industry.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server/Social Media Marketing
Jessy Taco Bistro
Norfolk, Virginia
11.2021 - 08.2023
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Contributed to restaurant marketing efforts by participating in community events and showcasing signature dishes.
- Created compelling content for print advertisements, email newsletters, social media platforms, and other marketing channels to drive interest in the restaurant's offerings.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Server
El Rio Mexican Grill
Rocky Mount, Virginia
08.2015 - 11.2019
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
Education
- Finance
Old Dominion University
Norfolk, VA 05.2001 -
High School Diploma -
Franklin County High School
Rocky Mount, VA 08.2016 - 05.2020
Skills
Tech-savviness
Customer service
Verbal and written communication
Multitasking and organization
Public speaking
Timeline
Delivery Driver
Amazon
09.2024 - Current
Bayhost (server)
TopGolf
04.2022 - 08.2024
Server/Social Media Marketing
Jessy Taco Bistro
11.2021 - 08.2023
High School Diploma -
Franklin County High School
08.2016 - 05.2020
Server
El Rio Mexican Grill
08.2015 - 11.2019
- Finance
Old Dominion University
05.2001 -
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