Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juan Guzman

Richmond,NV

Summary

Proficient at leveraging exceptional customer service skills. I enhanced guest experiences and increased sales at Jessy's Taco Bistro by utilizing different social media marketing strategies. Proven multitasking abilities and a track record of developing strong customer relationships highlight my time with Amazon and TopGolf, showcasing my ability to thrive in dynamic environments.

Well-qualified leasing professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Richmond's rental market for residential properties and impressive financial management skills. Strong expertise utilizing AppFolio, with hands-on experience across leasing, maintenance, resident communications and reporting.

Overview

4
4
years of professional experience

Work History

Leasing Consultant

Artcraft Management
01.2025 - Current
  • Kept accurate records of all resident and tenant correspondence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.

Bayhost (server)

TopGolf
04.2022 - 08.2024
  • Contributed to staff training initiatives by sharing best practices and lessons learned from previous experience in the restaurant industry.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server/Social Media Marketing

Jessy Taco Bistro
11.2021 - 08.2023
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Contributed to restaurant marketing efforts by participating in community events and showcasing signature dishes.
  • Created compelling content for print advertisements, email newsletters, social media platforms, and other marketing channels to drive interest in the restaurant's offerings.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Education

- Finance

Old Dominion University

High School Diploma -

Franklin County High School
05-2020

Skills

  • Local market conditions
  • Fair housing policies
  • Customer service
  • Property management
  • Lease writing
  • CRM software

Languages

Spanish
English

Timeline

Leasing Consultant

Artcraft Management
01.2025 - Current

Bayhost (server)

TopGolf
04.2022 - 08.2024

Server/Social Media Marketing

Jessy Taco Bistro
11.2021 - 08.2023

- Finance

Old Dominion University

High School Diploma -

Franklin County High School
Juan Guzman