JUAN PATINO
Chantilly
Summary
Cleared Cyber Security and Network Engineer with 5+ years of experience with a dedicated passion for tackling new challenges in a team-orientated, fast paced environment while expanding the skills developed thus far.
TS/SCI with CI Poly
Overview
6
6
years of professional experience
Work History
Network Engineer and Sr Programmer
Lockheed Martin
01.2023 - Current
- Efficiently manage and maintain switches for all users within the current program, ensuring seamless network operations and minimal downtime
- Act as the primary point of contact (POC) during network outages, swiftly diagnosing issues and implementing effective solutions to restore connectivity and minimize disruptions
- Conduct proactive preventative maintenance by implementing DISA STIGs, effectively mitigating security vulnerabilities and ensuring compliance with industry standards.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
Support Engineer
Taulia
03.2022 - 01.2023
- Serve as the initial point of contact as an L1 engineer, promptly addressing and resolving customer inquiries and issues related to network operations
- Utilize strong diagnostic skills to identify and troubleshoot problems, resolving issues within the scope of L1 resources whenever possible to ensure optimal customer satisfaction
- Effectively escalate complex issues to the appropriate teams for swift resolution, facilitating seamless communication and collaboration to minimize downtime and enhance customer support
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
Data Center Technician
Amazon Web Services (AWS)
04.2021 - 02.2022
- Expertly handle the decommissioning process by cleaning, dismantling, and safely managing sensitive client data during equipment updates or replacements at Amazon's Data Centers
- Execute meticulous procedures to ensure the secure and efficient decommissioning of racks, adhering to strict protocols to safeguard client information and maintain data integrity
- Collaborate closely with team members to coordinate and streamline the decommissioning process, optimizing workflow efficiency and minimizing downtime in Amazon's Data Centers
- Accepted tasks and documented status using ticketing system, time reports and email.
- Helped in exploiting an IRM fault that caused a global change throughout all of AWS Decom procedures to avoid disruption of servers for several companies around the world.
Sales Associate
Bestbuy/Geeksquad
10.2018 - 05.2021
- Provided expert, and troubleshooting services to customers, diagnosing and resolving a wide range of hardware and software issues promptly and efficiently
- Demonstrated exceptional customer service skills while delivering personalized solutions and guidance to clients, ensuring their technological needs were met and exceeded
- Consistently top sales performance and recognized by Best Buy corporate for generating over $1.1M in revenue 1st year.
Education
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
Salt Lake City, UT12-2026
Associate of Science - Information And Communication Technology
Northern Virginia Community College
Ashburn, VA12-2022
Skills
- Domain Name System (DNS)
- Network configuration
- IP addressing and subnetting
- Layer-2/3 protocols
- VLAN aggregation
- IP address management
- System upgrades
- GitHub and gitlab
Languages
Spanish
Native or Bilingual
Timeline
Network Engineer and Sr Programmer
Lockheed Martin
01.2023 - Current
Support Engineer
Taulia
03.2022 - 01.2023
Data Center Technician
Amazon Web Services (AWS)
04.2021 - 02.2022
Sales Associate
Bestbuy/Geeksquad
10.2018 - 05.2021
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
Associate of Science - Information And Communication Technology
Northern Virginia Community College
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