Juan Portillo
Sterling
Summary
Self-motivated and outgoing individual proficient in English and Spanish, seeking a position where I can utilize my strong customer relations skills, computer literacy and network knowledge. Eager to join a dynamic team and fulfill a role that not only aligns with my current skill sets, but also provides opportunities for personal growth, advancement and contributes to the success of the team.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
Costco Wholesale
Sterling , VA
11.2021 - 12.2023
- Efficiently addressed customer inquires effectively.
- Maintained a steady, high level of customer satisfaction through prompt and courteous service.
- Strengthened team collaboration skills through thorough communication and planning alongside coworkers and management.
Sales Representative
Equis Financial
Sterling, VA
02.2023 - 08.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Provided personalized products to clients through thorough conversations and problem finding.
- Expand self knowledge by creating own opportunities and constant investment towards leads.
Sales Consultant
Primerica
Sterling, VA
08.2023 - 03.2024
- Exceed customer expectation by delivering personalized sales consultations.
- Developed strong customer relation, communication and negotiation skills.
- Sharpened prospecting skills through cold outreach by in-person and phone call interactions
Inside Sales Agent
Debbie and Reynolds’s EmpowerHome Team
Chantilly, VA
03.2024 - 08.2024
- Met customer satisfaction by promptly addressing inquiries utilizing CRM system
- Delivered personalized service dependent on different needs and concerns
- Honed communication skills by constant communication through cold outreach and inbound inquiries
- Set appointments and gathered important information/feedback from prospects to relay to outside sales agent and be best set up for success.
- Sharpened collaboration and team building skills by communicating with partner agents/upper management to execute services.
- Improved problem solving skills by simultaneously working with partner agents/prospects to reach a solution that best fit prospects needs.
Education
High School Diploma -
Parkview Highschool
Sterling, VA06-2022
Skills
- Client support specialist
- Bilingual (English/Spanish)
- Computer Literacy
- Self-starter
- Team collaboration
- Fast learner
- Sales and consultation
Education and Training
Sterling , VA
Contact
Phone / Text - 703-488-8986
Email - juanjportillo353@gmail.com
Timeline
Inside Sales Agent
Debbie and Reynolds’s EmpowerHome Team
03.2024 - 08.2024
Sales Consultant
Primerica
08.2023 - 03.2024
Sales Representative
Equis Financial
02.2023 - 08.2023
Customer Support Specialist
Costco Wholesale
11.2021 - 12.2023
High School Diploma -
Parkview Highschool