Juana Torres
Arlington,Virginia
Summary
Self-motivated bilingual looking for a new opportunity to expand and learn in a new environment. Also, I have a highly organized and independent ability to adapt quickly to changing priorities. Sale Associate demonstrating a high level of ownership and initiative. Over 20 years of experience in the retail industry. Outstanding customer service, enjoy working in teams and take pride in making customers' experience remarkable, and contribute to the company's success. I am an independent, worker with multiple responsibilities. As of now I have become a lead associate supporting senior managers and upper managements in decision making and improved productivity. I go above and beyond basic tasks and take on multiple tasks at once. Excellent work ethic and strength.
Overview
23
23
years of professional experience
Work History
Lead Associate
Aldi Foods
05.2022 - Current
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
- Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
- Built strong relationships with customers through positive attitude and attentive response.
- Developed comprehensive training materials to onboard new team members quickly and efficiently.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Operations Associate
Bed Bath & Beyond
06.2001 - 12.2020
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Followed shipping and receiving procedures for goods and materials.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Managed inventory levels for optimal product availability and reduced waste.
Education
High School Diploma -
Wakefield High School
Arlington, VA06.1996
Skills
- Operations Management
- Employee Supervision
- Client Relationship Management
- Staff Training
- Transaction Processing
- Support Services
Languages
Spanish
Native or Bilingual
English
Full Professional
Por
Timeline
Lead Associate
Aldi Foods
05.2022 - Current
Operations Associate
Bed Bath & Beyond
06.2001 - 12.2020
High School Diploma -
Wakefield High School
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