Juanita Jackson
Hampton
Summary
Skilled in compassionate caregiving and organizational growth, I significantly enhanced patient care at Visiting Angels LLC, fostering trust and improving recovery outcomes. Expert in HIPAA compliance and emotional support, my proactive approach led to notable service improvements, demonstrating my ability to meet and exceed employer expectations with empathy and efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Private Care Aide
Visiting Angels LLC
02.2019 - 12.2024
- Enhanced patient comfort by providing compassionate care and addressing individual needs.
- Managed medication schedules to ensure timely administration of prescribed medications and proper dosage amounts.
- Promoted patient recovery by assisting with physical therapy exercises and daily activities.
- Built strong relationships with clients and their families, fostering trust and open communication regarding care decisions.
- Educated family members on best practices related to caring for their loved ones, enhancing the overall quality of care provided.
- Assisted clients in maintaining personal hygiene by providing bathing assistance, grooming support and toileting help.
- Supported patients with end-of-life care, providing comfort and addressing emotional needs during this difficult time.
- Served as a reliable source of information about patients'' conditions to family members on an ongoing basis.
- Collaborated with healthcare teams to provide comprehensive care tailored to individual client needs.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Housekeeper
The Chesapeake Retirement Community
04.2015 - 04.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
Office Manager
Marine Repair Services- Container Maintainer Corp.
11.2007 - 11.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Education
Administrative Medical Assistant - Medical
Tidewater Medical Training
Hampton, VA12-2024
High School Diploma -
Griswold High School
Jewett City, CT06-1987
Skills
- Compassionate caregiving
- Bathing assistance
- Organizational growth
- Housekeeping tasks
- Dressing assistance
- Emotional support
- Client confidentiality
- Nutrition monitoring
- Cultural sensitivity
- Physical therapy assistance
- Patient assistance
- Vital signs tracking
- Toileting assistance
- Personal hygiene support
- Ambulation support
- Fall prevention
- Respectful and compassionate
- Elderly care
- Daily living assistance
- Dependable and responsible
- First aid and safety
- Compassion and empathy
- HIPAA compliance
- Active listening
Certification
- Personal Care Aide Certification (PCA) - Various State Agencies or Community Colleges.
- Certified Medical Assistant (CMA)
Timeline
Private Care Aide
Visiting Angels LLC
02.2019 - 12.2024
Housekeeper
The Chesapeake Retirement Community
04.2015 - 04.2017
Office Manager
Marine Repair Services- Container Maintainer Corp.
11.2007 - 11.2014
Administrative Medical Assistant - Medical
Tidewater Medical Training
High School Diploma -
Griswold High School
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