Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

JUAN JOSE ROMERO MARTINEZ

Woodbridge

Summary

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Manager

Todos Neighborhood Market - Todos Inc.
06.2023 - 07.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Assistant Store Manager

Todos Neighborhood Market - Todos Inc.
04.2023 - 06.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Head Cashier

Todos Neighborhood Market - Todos Inc.
02.2023 - 04.2023
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Processed both cash and card purchases and returns.

Guest Service Agent

Spirit Airlines Inc.
01.2018 - 07.2022
  • Managed guest check-in procedures, reservations, itineraries and airport payments. I worked with local and federal law enforcement agents to apprehend suspicious individuals as a certified GSC (Ground Security Coordinator). I detected emergency situations through keen listening and close observation to respond appropriately.

Air Traffic Agent

Aeromexico
01.2017 - 01.2018
  • Delivered exceptional service to every customer through active engagement, Verifying Travel documentation, effective listening and well-developed interpersonal skills.

Education

University Technician Administration - Administration

Centro Universitario Tecnológico - CEUTEC
09-2024

Improving Your Business Through Culture of Health - Business Management

HarvardX
12-2024

Skills

  • Multitasking and organization
  • Store operations
  • Customer service management
  • Inventory management
  • Shift scheduling
  • Inventory control
  • POS systems

Languages

English
Professional
Spanish
Native/ Bilingual

Certification

  • ServSafe Certification. - 2023
  • Certified Ground Security Coordinator , Spirit Airlines, Inc. - 2021
  • Certified OPS Agent , Spirit Airlines, Inc. - 2021
  • Complaint Resolution official (CRO) , Spirit Airlines, Inc. - 2020

Timeline

Store Manager

Todos Neighborhood Market - Todos Inc.
06.2023 - 07.2025

Assistant Store Manager

Todos Neighborhood Market - Todos Inc.
04.2023 - 06.2023

Head Cashier

Todos Neighborhood Market - Todos Inc.
02.2023 - 04.2023

Guest Service Agent

Spirit Airlines Inc.
01.2018 - 07.2022

Air Traffic Agent

Aeromexico
01.2017 - 01.2018

University Technician Administration - Administration

Centro Universitario Tecnológico - CEUTEC

Improving Your Business Through Culture of Health - Business Management

HarvardX

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JUAN JOSE ROMERO MARTINEZ