Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juleesa Dembry

Suffolk

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Ferrellgas
Liberty
05.2020 - Current
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Developed strong customer relationships to encourage repeat business.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

Associate Degree -

North Carolina A&T State University
Greensboro, NC
05-2019

Skills

  • Customer service
  • Data entry
  • Payment processing
  • Communication skills
  • Problem solving
  • Multitasking Capability
  • Data management

Timeline

Customer Service Representative

Ferrellgas
05.2020 - Current

Associate Degree -

North Carolina A&T State University
Juleesa Dembry