JULENE STERLING
VIRGINIA BEACH
Summary
Highly adaptable and goal-oriented office manager with over 12 years of experience in the dental field and 20 years of customer service. Developed strong organizational and analytical skills in a fast-paced insurance environment. Seeking to transition into the corporate field. Demonstrates the ability to efficiently manage complex processes and effectively communicate with diverse teams. Eager to leverage these transferable skills in a new and challenging role.
Overview
11
11
years of professional experience
Work History
Office Manager/Insurance Coordinator
Alencar Family Dentistry
06.2019 - Current
- Supervising a staff of 10-13 individuals to ensure compliance with office policies effectively
- Monitoring reports to ensure office goals are being met
- Facilitating fee schedule increases from multiple insurance companies
- Data entry for all new patients and completing a full insurance benefits breakdown
- Verifying insurance for each patient scheduled
- Claims: filing electronically and manually, writing appeals letters, monitoring unpaid claims
- Billed patients and monitored outstanding accounts
- A liaison for the practice and insurance companies to keep up with credentialing and updated annual fee schedules
Claims adjuster-call center/remote
Geico Auto- Insurance Company
08.2017 - 11.2022
- Data entry with information from phone calls, emails, and online inquiries
- Updated claims by posting payments, and following up on interviews with interested parties, to bring them to completion
- Liaising between the customer and third-party companies
- Worked in a team environment and assisted when needed
- Utilized multiple software programs simultaneously
Patient coordinator /Scheduler
Estrada, Estrada and Associates
07.2014 - 08.2017
- Data entry while monitoring multiple phone lines
- Insurance verification; breakdowns and claims
- Case presentations of treatment plans and scheduling accordingly, also follow up as needed
- Billing; collections, and established payment plans
Education
Tidewater Community College -
Tidewater Community College
01.2020
Kaplan College - Dental Assiting
Kaplan College
07.2012
New Rochelle High School -
New Rochelle High School
06.2002
Skills
- Customer service
- Data entry
- Bookkeeping
- Accounting
- Multitasker
- Self-starter
- Adaptability
- Leadership
- Problem-solving
- Strong communication skills
- Proficient in Microsoft Word
- Insurance claims processing
- Highly motivated
- Patient confidentiality
- Call management
- Billing
Timeline
Office Manager/Insurance Coordinator
Alencar Family Dentistry
06.2019 - Current
Claims adjuster-call center/remote
Geico Auto- Insurance Company
08.2017 - 11.2022
Patient coordinator /Scheduler
Estrada, Estrada and Associates
07.2014 - 08.2017
New Rochelle High School -
New Rochelle High School
Tidewater Community College -
Tidewater Community College
Kaplan College - Dental Assiting
Kaplan College
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