Julia Graber
Williamsburg
Summary
Adaptable associate known for exceptional attention to detail and problem-solving abilities. Experienced in cash handling and process improvements, committed to driving operational excellence and customer loyalty.
Overview
7
7
years of professional experience
Work History
Wawa Associate
Phil Novelli
Williamsburg VA
05.2021 - Current
- Facilitated training sessions for new associates, promoting knowledge sharing and skill development.
- Led daily cash handling operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers, enhancing team performance and service quality.
- Resolved customer inquiries and complaints efficiently, improving overall satisfaction ratings.
- Implemented process improvements for checkout procedures, reducing wait times significantly.
- Trained new hires on company policies and best practices, fostering a positive team environment.
- Provided exceptional support to fellow team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
Chick-fil-a
Mr.Wren
Williamsburg VA
01.2019 - 02.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Certificate of Completion - Welding And Fabrication
Tide Water Tech Trades
Norfolk, VA01-2026
Skills
- Time management
- Attention to detail
- Issue resolution
- Loyalty program promotion
- Reliable and punctual
- Problem-solving abilities
- Adaptability and flexibility
- Teamwork
- Multitasking Abilities
- Active listening
- Workplace safety
Timeline
Wawa Associate
Phil Novelli
05.2021 - Current
Chick-fil-a
Mr.Wren
01.2019 - 02.2021
Certificate of Completion - Welding And Fabrication
Tide Water Tech Trades