Julia Kohnke
Ashburn
Summary
Dedicated student who demonstrates strong work ethic, meticulous attention to detail and is proficient in adhering to directions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Service Associate
Top Golf
09.2022 - 12.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Lifeguard Manager
Titan Pool Service
05.2021 - 08.2022
- Scheduled lifeguard employees to provide adequate coverage of pool areas during operating hours.
- Monitored pool area for violations and potential hazardous situations.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
- Scheduled, coordinated and conducted in-service training for lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
- Directed and oversaw maintenance records and incident reports.
- Tested and maintained water quality with periodic sampling.
Front Desk Associate
The Zone
01.2022 - 05.2022
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Swim Instructor
Aqua Tots
09.2021 - 12.2021
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
Education
Bachelor of Science - Biobehavioral Health
Pennsylvania State University
University Park, PA05.2027
High School Diploma -
Independence High School
Ashburn, VA06.2023
Skills
- Customer Service
- Amenities and Accomodations Knowledge
- Emergency Response
- Detail Oriented
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Timeline
Guest Service Associate
Top Golf
09.2022 - 12.2022
Front Desk Associate
The Zone
01.2022 - 05.2022
Swim Instructor
Aqua Tots
09.2021 - 12.2021
Lifeguard Manager
Titan Pool Service
05.2021 - 08.2022
Bachelor of Science - Biobehavioral Health
Pennsylvania State University
High School Diploma -
Independence High School
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