Julia Pitsenberger
Glen Allen
Summary
Office manager with many years of dental office experience, expertise in patient management, team coordination, patient billing, accounts receivable and treatment planning. Proven track record in insurance billing and tracking outstanding claims ensuring that claims are paid in a timely manner.
Overview
8
8
years of professional experience
Work History
Office Manager
Dr. Jacob Sheppard
Midlothian
11.2021 - Current
- Managed daily operations of dental office, ensuring smooth workflow and patient satisfaction.
- Supervised staff schedules, optimizing coverage and enhancing team efficiency.
- Coordinated patient appointments, confirming schedules and reducing wait times.
- Implemented electronic health record system, improving data management and accessibility.
- Managed scheduling and coordinated appointments for patients and staff.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Office Manager
Dr. Ronald Jessup
Midlothian
11.2017 - 11.2021
- Managed scheduling and coordinated appointments for patients and staff.
- Handled incoming calls and responded to inquiries professionally and efficiently.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Education
Certified - Invisalign
Align University/Molis Coaching
CPR Certified
HIPPA And OSHA Certified
Skills
- Patient management
- Team coordination
- Appointment scheduling
- Customer service
- Financial tracking
- Scheduling and calendar management
- Credit and collections
- Policy implementation
- Clear oral/written communication
- Staff training
- Organizational skills
- Staff supervision
- Billing
- Customer relations
Timeline
Office Manager
Dr. Jacob Sheppard
11.2021 - Current
Office Manager
Dr. Ronald Jessup
11.2017 - 11.2021
Certified - Invisalign
Align University/Molis Coaching
CPR Certified
HIPPA And OSHA Certified