Julia Ryan
Virginia Beach
Summary
Dynamic IT Technician with SCI Clearance from the United States Navy, adept at implementing robust network security measures and providing exceptional technical support. Proven ability to troubleshoot complex issues and enhance system performance, while effectively communicating technical concepts to diverse audiences. Skilled in hardware installation and incident management, ensuring seamless operations and user satisfaction.
Overview
4
4
years of professional experience
Work History
IT Technician SCI Clearance
United States Navy, USN
Virginia Beach
07.2021 - Current
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Monitored system performance and implemented preventive maintenance procedures.
- Assisted with the deployment of new applications and updates to existing applications.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
- Resolved hardware issues including replacing parts as necessary.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Set up user profiles on local machines according to established standards.
- Developed scripts for automating administrative tasks such as user account creation and deletion and password resets.
- Participated in team meetings to discuss project status updates.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Oversaw daily performance of computer systems.
Education
IT
H001 INFORMATION SYSTEMS TECHNICIAN (IT) SYSTEMS A
Corry Station, Pensacola FL06-2022
IT
746A INFORMATION SYSTEMS ADMINISTRATOR
Corry Station, Pensacola FL04-2022
IT
H0A1 INFORMATION SYSTEMS TECHNICIAN (IT) (BL-0)
Corry Station, Pensacola FL10-2021
High School Diploma -
Windsor Locks High School
Windsor Locks, CT06-2018
Skills
- Application installations
- Hardware Installation
- Technical Support
- Network Security
- Incident Management
- Remote Support
- Software updating
- Inventory Control Systems
- Information Security
- Software configuration
- System Administration
- Troubleshooting and diagnostics
- Hardware Configuration
- Help Desk Support
- Technical Troubleshooting
- System Maintenance
- Excellent Communication
Education and Training
other,other,other,other
Accomplishments
- Information Warfare Pin - Overall understanding of all intel jobs in the USN including how they work and the aspects on how they run,
- Aviation Warfare pin- Overall understanding of the aviation side of the USN and how it works and what each job entails to allow mission readiness.
Timeline
IT Technician SCI Clearance
United States Navy, USN
07.2021 - Current
IT
H001 INFORMATION SYSTEMS TECHNICIAN (IT) SYSTEMS A
IT
746A INFORMATION SYSTEMS ADMINISTRATOR
IT
H0A1 INFORMATION SYSTEMS TECHNICIAN (IT) (BL-0)
High School Diploma -
Windsor Locks High School
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