Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Julian Cline

Highland Springs

Summary

Dynamic Plumbing Team Lead with a proven track record at the University of Richmond, excelling in employee training and project management. Recognized for enhancing customer satisfaction through effective team building and process improvements. Skilled in regulatory compliance, I empower teams to deliver high-quality service and drive operational success.

Overview

9
9
years of professional experience

Work History

Plumbing Team Lead

University of Richmond
Richmond
06.2023 - Current
  • Trained new staff in relevant processes and procedures.
  • Identified opportunities for process improvements, implementing changes when required.
  • Delegated tasks appropriately according to individual skill sets.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Jouneyman Plumber

University of Richmond
Richmond
06.2016 - 06.2023
  • Responded promptly to emergency service calls from clients requiring immediate assistance.
  • Documented progress of jobs throughout the day by completing daily timesheets.
  • Assisted in training apprentices in proper installation methods and safety procedures.
  • Provided customers with advice about proper care of their plumbing system.
  • Assisted with troubleshooting and used alternative methods in emergency situations.
  • Managed inventory and supplies to ensure materials were available when needed.

Education

Bachelor of Arts - Liberal Arts

SPCS
University Of Richmond
05-2035

Skills

  • Customer service
  • Team building
  • Employee training
  • Project management
  • Process improvement
  • Regulatory compliance

Affiliations

Started an interdisciplinary podcast through the Boatwright Memorial Library called "Destinations and Conversations" . I have already interviewed Dr. Ed Ayers for the first episode.

Timeline

Plumbing Team Lead

University of Richmond
06.2023 - Current

Jouneyman Plumber

University of Richmond
06.2016 - 06.2023

Bachelor of Arts - Liberal Arts

SPCS

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Julian Cline