Juliana Chikunguwo
Richmond
Summary
Dedicated professional with a strong background in delivering exceptional customer service and support. Known for reliability, punctuality, and effective conflict resolution skills. Eager to enhance customer experiences and contribute to team success.
Overview
8
8
years of professional experience
Work History
Employee Specialist
Goodwill Academy of Coastal and Central Virginia
04.2026 - Current
- Assisted in implementing training programs for new staff to enhance operational efficiency.
- Supported daily administrative tasks, ensuring accuracy and compliance with organizational policies.
- Coordinated scheduling and logistics for workshops, optimizing resource allocation and participant engagement.
- Developed materials for educational sessions, contributing to curriculum enhancement and delivery effectiveness.
Team Member
Lickity Split Ice Cream Shop
05.2018 - 10.2025
- Delivered exceptional customer service by efficiently managing orders and addressing inquiries.
- Operated cash register and processed transactions accurately to maintain financial integrity.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Collaborated with team members to create a positive work environment and enhance customer experience.
Sales Associate
Champs Sports
07.2022 - 10.2022
- Assisted customers in product selection and informed them about ongoing promotions.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Crew Member
McDonald's
12.2021 - 07.2022
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
- Trained new crew members on operational procedures and customer interaction best practices.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and quality.
- Operated cash register to ring up final bill and process various forms of payment.
Sales Associate
Weis Markets Inc
03.2020 - 07.2020
- Enhanced customer satisfaction through personalized service and product recommendations.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Managed inventory levels, ensuring stock availability and minimizing discrepancies.
Education
Bachelor of Arts - Political Science, Sociology
University At Buffalo
Buffalo, NY05-2024
Skills
- Customer service excellence
- Cash register operation
- Money handling
- Cleaning and sanitizing
- Time management skills
- Reliability and punctuality
- Conflict resolution
Timeline
Employee Specialist
Goodwill Academy of Coastal and Central Virginia
04.2026 - Current
Sales Associate
Champs Sports
07.2022 - 10.2022
Crew Member
McDonald's
12.2021 - 07.2022
Sales Associate
Weis Markets Inc
03.2020 - 07.2020
Team Member
Lickity Split Ice Cream Shop
05.2018 - 10.2025
Bachelor of Arts - Political Science, Sociology
University At Buffalo