Juliana Cross
Lynchburg
Summary
Passionate social work graduate with experience in client intake, home visits, non-profit work, and community resource coordination. Strong background in customer service, administrative work, teamwork, and problem-solving, with a focus on helping individuals and families access needed support. Has the ability to maintain confidentiality, communicate clearly, and empathize with clients.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Unpaid Ministry Intern
Trigrace Ministries
Ephraim, UT
08.2026 - Current
- Led college-age discipleship and community evangelism initiatives, fostering relationships and enhancing spiritual growth through targeted outreach and personalized engagement.
- Worked as a barista at a non-profit coffee shop, provided customer service and created a community-focused environment.
- Supported ministry staff with daily administrative tasks, communication, and event preparation.
Social Services Intern
Bedford County Social Services
Bedford, VA
01.2026 - 05.2026
- Assisted social workers with client intake, gathering background details and organizing case records.
- Documented service notes accurately while maintaining confidentiality and compliance with agency procedures.
- Assisted caseworkers in supporting individuals and families by observing and facilitating client meetings, home visits, assessments, court hearings, and connection to community resources.
Wellness Coach and Front Desk
YMCA
Lynchburg, VA
05.2025 - 05.2026
- Provided excellent customer service by answering questions, welcoming members in, and resolving all concerns.
- Built strong relationships with members by engaging in conversations, and creating a community atmosphere.
- Educated members on exercise techniques, stress management, and preventive wellness practices.
Cashier Team Lead
Ulta
Lynchburg, VA
07.2024 - 09.2025
- Trained cashiers on POS procedures, returns, exchanges, and guest service standards.
- Supervised cashier workflows, ensuring accurate transactions and smooth front-end operations.
- Resolved checkout issues, maintaining positive guest experiences.
- Demonstrated problem solving skills by addressing customer questions, product availability, concerns, and discrepancies.
Social Work Intern
Impact Living Services
Lynchburg, VA
01.2025 - 05.2025
- Advocated for client needs during interdisciplinary meetings, promoting consistent service delivery.
- Assisted in the transportation of clients to and from home, work, and school.
- Developed and maintained strong relationships with the independent living clients.
- Conducted home visits to assess clients' home environment and provide support.
Education
Bachelor of Science - Social Work
Liberty University
Lynchburg, VA05-2026
Skills
- Community outreach
- Youth engagement
- Group facilitation
- Customer service and support
- Team collaboration
- Problem-solving
- Emotional support
- Community outreach
Certification
First Aid and CPR certified
Timeline
Unpaid Ministry Intern
Trigrace Ministries
08.2026 - Current
Social Services Intern
Bedford County Social Services
01.2026 - 05.2026
Wellness Coach and Front Desk
YMCA
05.2025 - 05.2026
Social Work Intern
Impact Living Services
01.2025 - 05.2025
Cashier Team Lead
Ulta
07.2024 - 09.2025
Bachelor of Science - Social Work
Liberty University