Juliana James
La Crosse
Summary
Motivated professional with four years of experience in overall customer satisfaction. Skilled in leadership and conflict resolution, often leading to overall success in even the most high-pressure work environments. Demonstrated a constant and continuous desire to learn and grow in both a professional and interpersonal manner, always in an attempt to gain not only new skills, but knowledge as well.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Goodwill Inc.
06.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and issues, enhancing overall satisfaction.
- Trained new cashiers on operational procedures and customer service standards.
- Maintained accurate cash drawer and balanced register at shift end.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Associate
Sonic Drive-in
08.2023 - 05.2024
- Delivered exceptional customer service to enhance shopping experience and foster repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted in training new associates on product knowledge and sales techniques for improved team performance.
- Utilized POS systems effectively for processing transactions and managing customer inquiries.
Shift Leader
Sonic Drive-in
05.2021 - 07.2023
- Assisted in training staff on operational procedures and safety protocols.
- Collaborated with team members to improve workflow efficiency during shifts.
- Resolved minor conflicts among team members to maintain a positive work environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Brunswick County High School
Lawrenceville, VA05-2023
Skills
- Problem-solving
- Decision-making
- Exceptional interpersonal communication
- Time management
- Conflict resolution techniques
- Critical thinking
- Public speaking
Timeline
Customer Service Manager
Goodwill Inc.
06.2024 - Current
Sales Associate
Sonic Drive-in
08.2023 - 05.2024
Shift Leader
Sonic Drive-in
05.2021 - 07.2023
Brunswick County High School
Similar Profiles
Aaron RozellAaron Rozell
Shift Supervisor at Goodwill inc.Shift Supervisor at Goodwill inc.
Devon BeckDevon Beck
Donation Attendant/Cashier at Goodwill Inc.Donation Attendant/Cashier at Goodwill Inc.
Martin HinesMartin Hines
Staffing Manager at Goodwill Of Colorado D/B/A Goodwill StaffingStaffing Manager at Goodwill Of Colorado D/B/A Goodwill Staffing
Hyeonjin KimHyeonjin Kim
English Teacher at Opia English AcademyEnglish Teacher at Opia English Academy
Marcus MahlumMarcus Mahlum
Admissions Counselor at University of Wisconsin-La CrosseAdmissions Counselor at University of Wisconsin-La Crosse