Juliana Watson
McLean
Summary
Dynamic and detail-oriented hospitality professional with strong interpersonal skills, honed at several customer service environments. Expert in reservations management and guest relations, consistently optimizing workflow to enhance customer experiences. Proven ability to support front-of-house operations while maintaining a welcoming atmosphere, ensuring exceptional service and satisfaction.
Overview
3
3
years of professional experience
Work History
Personal Assistant to the Chief Executive Officer
NOVA Medsculpt
01.2025 - Current
- Maintained presence on popular social media platforms by posting edited photos, updates, and information.
- Oversaw payroll by reviewing timesheets.
- Answered high volume of phone calls and email inquiries.
- Handled confidential and sensitive information with discretion and tact.
Marketing Manager
NOVA Medsculpt
01.2025 - Current
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Host
Outback Steakhouse
10.2024 - 01.2025
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took initial drink orders and relayed information to wait or bar staff.
- Bussed and cleaned tables after customers finished their meals.
Cashier
Cafe Levantine
06.2024 - 09.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
Host
Capri Italian Restaurant
06.2022 - 10.2022
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took initial drink orders and relayed information to wait or bar staff.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Delivered pick-up and curbside orders to guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
High School Diploma -
McLean High School
McLean, VA05-2025
Skills
- Telephone reception
- Menu management
- Professional appearance
- Workflow optimization
- Strong interpersonal skills
- Reservations management
- Server support
- Customer engagement
- Customer service
- POS software
- Exceptional communication
- Hospitality and accommodation
- Detail-oriented
- Team collaboration
- Guest relations
- Front of house organization
Languages
French
Elementary
Turkish
Limited Working
Italian
Elementary
Timeline
Personal Assistant to the Chief Executive Officer
NOVA Medsculpt
01.2025 - Current
Marketing Manager
NOVA Medsculpt
01.2025 - Current
Host
Outback Steakhouse
10.2024 - 01.2025
Cashier
Cafe Levantine
06.2024 - 09.2024
Host
Capri Italian Restaurant
06.2022 - 10.2022
High School Diploma -
McLean High School
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